I'm in DC too! Well, more like Metro DC.
I live in Washington, D.C. I placed the order last Monday. Shipped on Friday. Estimated to arrive on Wednesday.
Not so enthralled with customer service, but I understand it's a smaller operation. Sent an e-mail last Tuesday, still haven't received a response. From reading through this thread, I'm not alone with that situation.
The best way to contact them is by phone. I've never had an issue getting through and talking with someone. If you have an issue or question, your best bet is calling them. I hope you love yours as much as I love mine!