I took the plunge. Bought the Inissia a couple of weeks ago - actually, sweetie got it for me for my birthday which is coming up in a few weeks. I used camelcamelcamel to find a good deal on Amazon ($81.00), and when the price dropped to below what I wanted to pay, sweetie purchased the machine.
A number of people here and elsewhere complain that the Nespresso coffee is only fair, some say poor. But perhaps they are comparing it to coffee made on very fancy, expensive machines costing hundreds of dollars, or coffee made in various cafés by professional baristas. My most common points of comparison are the coffee I make at home, get at Peet's, or at a couple of local cafés, and the Inissia brew comes close to some of those places, and is better than a few. I'm quite satisfied, and more so considering what we paid for the machine. I suppose a lot has to do with personal preference and what one has become accustomed to over the years. And when the convenience is factored into the equation, it's hard to beat.
Allow me to address the capsules and the price. I looked at less expensive alternative brands that produce "compatible" capsules, and thus far, even without tasting them, I prefer the Nespresso. I like the recyclable aluminum capsules and the recycling program. That's important to me. Other brands I've looked at use plastic capsules - yech! And many reviews complain that the "compatible" capsules don't work well, or at all. Also, the variety of coffee Nespresso offers is great ... so many choices. I counted more than 25 choices for the OriginaLine machines, which is the line that the Inissia is part of. At times special blends are offered which look very interesting and worth trying.
After trying the machine and tasting some of the samples that came with it, I decided to order a supply of about 70 capsules. The order arrived quickly - I ordered at 10:00am on a Tuesday and it arrived at my door at 2:00pm the following day.. The customer service woman at Nespresso who helped me was great - I ordered by phone rather than on line. She was friendly, accommodating, and very pleasant to deal with. The experience was among the best I've had speaking with a customer service rep. Anyway, here's what I got: Arpeggio, Kazaar, Dharkan, Arpeggio Decaf, Envivo Lungo.
When I first logged on to the site to get familiar with what was offered and how things worked, Nespresso was offering a special of $20.00 off. When I logged back on to place the order, I could not find the offer, so I called customer service. The representative told me that the offer had expired a couple of days before, but she gave it to me anyway. Very nice!
When the order arrived, an offer for a free sleeve of Indriya was included for my next purchase as well as free shipping with my next order. Also included were discounts for some accessories. And a couple of recycling bags already labeled and ready to go. As noted above, being able to recycle the pods was an important consideration for me.
The Nespresso web site seems to be very complete. Apart from being able to order products, there is information, including videos, on how to use, maintain, and troubleshoot the machines. In addition, each coffee is described as to taste and flavor profile, intensity, and the makeup and origins of beans used. Here's an example of a typical description:
Noted on the site was the fact that customer service reps are available 24/7 to take orders, answer questions, and help solve problems. Should there be a problem with the machine that can't be solved over the phone, Nespresso offers their Care Program where they'll service your machine and provide a loaner while your machine is being cared for: https://www.nespresso.com/us/en/machine-assistance
Finally, Nespresso has stores and "boutiques" around the country where you can purchase products or recycle used capsules, should you choose that route. There are four stores that are easily accessible to me, although I realize that's probably not the case elsewhere. There are several ways to recycle the capsules, including using a postage paid envelope that can be dropped off at any UPS outlet, which is what I'll probably do. https://www.nespresso.com/us/en/services#services-recycling
Space is at a premium in my small kitchen, so the small size of the Inissia (and the Nespresso Pixie) is very welcome. Both my coffee grinder and the Nespresso fit in the space of slightly less than 10 inches.
Overall, I am very pleased with the machine, the coffee, and the completeness of Nespresso's program. All businesses should operate with such thoroughness and professionalism.