Cuisinart Recall

[palo]

http://www.ctvnews.ca/business/major-cuisinart-food-processor-recall-amid-reports-of-broken-blade-pieces-1.3201123

 

p

[KitchenQueen]

I have one of these.  I've spent some time redialing 877-339-2534 (the supposed number to call) and getting nothing but a busy signal.  My last call tells me the number has been disconnected.  Does anyone have a number that works? I am so sick of Chinese made garbage.

 

[KitchenQueen]

I just filed the report online. My canned reply tells me they're  sending me a new blade, and asks me to accept their apology.    Accept their canned apology?   This infuriates me.

 

[Yiannos]

1 hour ago, KitchenQueen said:

I am so sick of Chinese made garbage.

 

 

Like most places, there are all kinds of items of really incredible quality coming out of China, along with the duds. And not every product I have purchased that was made here at home has been the best, though I do feel better about keeping the work and money here. 

[palo]

The actual formal recall notification page:

 

http://www.cuisinart.com/recall#press_release_anchor

 

p

[BetD]

Thank you...  I have a new blade coming.

[teapot]

My blade did exactly what this recall describes! And yesterday my Osterizer blender blade broke while whirring up salad dressing (!!!). Cheap expensive crap. 

[chromedome]

Feeling for y'all. I'm still using/loving my 80s-vintage Japanese-built Cuis, but hope to pick up a spare from eBay or Kijiji against the evil day that it finally gives up the ghost. 

[dscheidt]

 Here's mine.

[dscheidt]

 

16 hours ago, KitchenQueen said:

I just filed the report online. My canned reply tells me they're  sending me a new blade, and asks me to accept their apology.    Accept their canned apology?   This infuriates me.

 

The website doesn't load.  I called.  Got a busy signal several times, then a recording that told me to drop dead.  Actually it said they couldn't answer their phone, and I could submit a claim on online or by email.  But didn't tell me how I'd do that.  So, yeah, drop dead.

[MelissaH]

I just got on and did mine, no problem.

[dscheidt]

http://www.cuisinart.com/recall redirects to http://recall.cuisinart.com/
which does not answer to http or https requests.  I suspect they're seriously underprepared for the response.

[rotuts]

indeed

[lindag]

Thanks for the info and the links, i'm off to check my blade to see if it has the rivets and is on the list of models.

[robirdstx]

I was able to get online and file my claim in the middle of the night when their site was not so overloaded. New blade on the way.

[rotuts]

I can't imagine them having 8 million blades on hand.

 

Ill keep trying.

[MelissaH]

But it would be really nice to get a confirmation email with my service notification number!

[gulfporter]

I was able to register at their site earlier this AM...it timed out on my first few attempts, then went through (got a confirmation email).

[robirdstx]

I got an immediate confirmation email, too.

[rotuts]

i got through.   

 

they didn't need the SN  which is impossible to decipher  Ill give them that.

 

its not just the models mentioned .  may of those models have letters after them and they count

 

ie  DLC-2011   includes a zillion w letters after the initial sequencxe

 

just keep trying.

[rotuts]

a Kudos or Two for

 

@palo  

 

for bringing this up.    I never would have found out otherwise 

 

[robirdstx]

Yes, I found out about it here first, but it was also on the national news in the states last night.

Edited December 14, 2016 by robirdstx (log)

[JoNorvelleWalker]

4 hours ago, chromedome said:

Feeling for y'all. I'm still using/loving my 80s-vintage Japanese-built Cuis, but hope to pick up a spare from eBay or Kijiji against the evil day that it finally gives up the ghost. 

 

Same here!

 

[lindag]

I was easily able to register for the new blade for my DLC2014!

like someone else here mentioned, with 8 million recalls, I just wonder how long it will actually take to get my replacement.

[rotuts]

interesting question    I have not gotten an email back yet , but I copied the ' ticket '

 

it seems that < 100 or so issues were reported , including cuts in the mouth.

 

so lets say  its under reported by 1/2

 

that's  200 out of potentially 8 million blades out there.  as this goes way be to the end of the 90 ' , 1/4 are retired, 

 

that still 6 million blades.   say 50 % of the people see the recall and act

 

3 million blades     I recall a replacement blade was around 30 + bucks.  say 33 % profit  

 

thats a hit to the company of about 60 million dollars.

 

cuisinart is owned by Conair Corporation.  its a private company

 

Rats !    I wanted to see how its stock was doing today.

 

at least its not snowing here.