ISO Cuisinart Steam Oven

[ElsieD]

How sad.  Did you try calling them to ask about the problem you are having?

[KennethT]

Just now, ElsieD said:

How sad.  Did you try calling them to ask about the problem you are having?

It's Ebay so you can't call them, but I messaged them through the website explaining the issue.  The seller has excellent reviews so I imagine that they'll settle it fairly but they're away until 7/30 so I'll wait to hear back from them.

 

@rotuts Worst comes to worst, they have a 30 day return policy, but that means that I need to pay for shipping back to them - to CA from NY so not inexpensive but at least I'll get most of my money back.  I'm hoping that they will send a call tag to return at their expense and provide a full refund (including the shipping cost to me) since I'm returning it because it was defective, not because I don't like it or want it.

[KennethT]

Just a final update, the seller already wrote back to me and told me to initiate a refund request through Ebay and they will completely refund the purchase including the shipping cost, and that I should just dispose of the oven or try to find someone to fix it - they don't want me to bother returning it to them since it doesn't work anyway.  So I'm very happy with this Ebay seller and would certainly buy from them again.

 

So, on to the 

 

topic....  sigh.... unless an enterprising Canadian would consider shipping a CSO 500 to me here in NY... hehe... I can pay by Zelle or wire transfer and can throw in a bit extra for the trouble, and I have a UPS account to ship with - I can send a call tag so UPS can pick up from them....

[FauxPas]

2 hours ago, KennethT said:

unless an enterprising Canadian would consider shipping a CSO 500 to me here in NY... hehe... I can pay by Zelle or wire transfer and can throw in a bit extra for the trouble, and I have a UPS account to ship with - I can send a call tag so UPS can pick up from them....

 

I would consider it, but it makes more sense for someone closer to NY to do it. I have no idea of what the shipping costs would be but I'm sure they would be less from central/eastern Canada than from here on the extreme west coast.  🙂

 

Edited to add:  But I will purchase it and ship it to you if it makes sense to do so! Are you able to check shipping costs? 

Edited 3 hours ago by FauxPas (log)

[FauxPas]

So here's an interesting detail. I now see the original CSO 300 also available on Costco Canada. 

 

@KennethT, if you had a choice, which one would you prefer? 

 

 

https://www.costco.ca/.product.1178104.html

 

 

Edited 4 hours ago by FauxPas (log)

[KennethT]

55 minutes ago, FauxPas said:

 

I would consider it, but it makes more sense for someone closer to NY to do it. I have no idea of what the shipping costs would be but I'm sure they would be less from central/eastern Canada than from here on the extreme west coast.  🙂

 

Edited to add:  But I will purchase it and ship it to you if it makes sense to do so! Are you able to check shipping costs? 

Thank you so much.  I can check the shipping costs either once I get to work on Monday morning or if I figure out how to do it from home this evening.  I will keep you posted.  As for if I had a choice, I would take the new 500C.  I'll get back to you soon!

[ElsieD]

3 hours ago, KennethT said:

Just a final update, the seller already wrote back to me and told me to initiate a refund request through Ebay and they will completely refund the purchase including the shipping cost, and that I should just dispose of the oven or try to find someone to fix it - they don't want me to bother returning it to them since it doesn't work anyway.  So I'm very happy with this Ebay seller and would certainly buy from them again.

 

So, on to the 

 

topic....  sigh.... unless an enterprising Canadian would consider shipping a CSO 500 to me here in NY... hehe... I can pay by Zelle or wire transfer and can throw in a bit extra for the trouble, and I have a UPS account to ship with - I can send a call tag so UPS can pick up from them....

Posted Tuesday at 01:18 PM

Just for a lark I went to the UPS site to get some idea of shipping costs. My CSO 500 was 16.5" x 22.25" x 17.5 weighing  27.14 lbs., going to Boston to a zip code of 02108.  Size and weight were taken from the Costco web site but I don't know for sure if those are the measurements of the box or the unit.  But, I figured those who are lusting for one might appreciate some idea of what they would pay for shipping.  UPS tells me that would be $95.15 Cdn. $.

Edited 3 hours ago by ElsieD
Clarified that I'm talking about the weight and measures of the 500 (log)

[KennethT]

2 minutes ago, ElsieD said:

Posted Tuesday at 01:18 PM

Just for a lark I went to the UPS site to get some idea of shipping costs. My parcel was 16.5" x 22.25" x 17.5 weighing  27.14 lbs., going to Boston to a zip code of 02108.  Size and weight were taken from the Costco web site but I don't know for sure if those are the measurements of the box or the unit.  But, I figured those who are lusting for one might appreciate some idea of what they would pay for shipping.  UPS tells me that would be $95.15 Cdn. $.

Yes, shipping from Canada is expensive.  Shipping from Vancouver to me in NY would be about US$250 - using dimensions of 25x21x20 and 30 pounds.  Because of the size, UPS used the dimensional weight rather than the um, weight weight.

[FauxPas]

I checked netParcel, which is kind of a shipping brokerage site I have used a couple of times. It gave me these options. If it's correct, shipping amounts are similar to what @ElsieD found, even from here in BC! 

 

(There were a bunch of other options but the price increases rather rapidly on them!)

 

They list the regular price and the discounted online price both. 

 

Service		Business Days	Retail Price		Your Price
1	Ground U.S. Drop-off Only		6 days	$254.01	CAD	$84.41		Select
2	Standard		6 days	CAD $234.99	CAD	$90.55		Select
3	Worldwide Expedited		3 days	CAD $472.53	CAD	$105.85		Select
4	Three-Day Select		4 days	CAD $415.31	CAD	$123.98		Select
5	Expedited Parcel USA		7 days	$142.00	CAD	$141.00		Select
6	Economy Select		5 days	$517.72	CAD	$166.19		Select
7	Worldwide Express Saver		2 days	CAD $723.83	CAD	$177.87		Select
8	Ground		7 days	$203.64	CAD	$186.91		Select
9	Xpresspost USA		6 days	$209.35	CAD	$209.02

Edited 2 hours ago by FauxPas (log)

[KennethT]

1 minute ago, FauxPas said:

I checked netParcel, which is kind of a shipping brokerage site I have used a couple of times. It gave me these options. If it's correct, shipping amounts are similar to what @ElsieDfound, even from here in BC! 

 

(There were a bunch of other options but the price increases rather rapidly on them!)

 

Service		Business Days	Retail Price		Your Price
1	Ground U.S. Drop-off Only		6 days	$254.01	CAD	$84.41		Select
2	Standard		6 days	CAD $234.99	CAD	$90.55		Select
3	Worldwide Expedited		3 days	CAD $472.53	CAD	$105.85		Select
4	Three-Day Select		4 days	CAD $415.31	CAD	$123.98		Select
5	Expedited Parcel USA		7 days	$142.00	CAD	$141.00		Select
6	Economy Select		5 days	$517.72	CAD	$166.19		Select
7	Worldwide Express Saver		2 days	CAD $723.83	CAD	$177.87		Select
8	Ground		7 days	$203.64	CAD	$186.91		Select
9	Xpresspost USA		6 days	$209.35	CAD	$209.02

Holy cow!!!  That netParcel gets a much better discount than I can get!  Are those prices (not including #1 which is drop-off only) including pickup from you?

[FauxPas]

25 minutes ago, KennethT said:

Holy cow!!!  That netParcel gets a much better discount than I can get!  Are those prices (not including #1 which is drop-off only) including pickup from you?

 

 

I very much doubt if it would include residential pick-up. And even drop off is not that easy in our little town, no real UPS office only a drop-off at The Laundry (laundromat, ha). And they have very limited hours. And from prior experience, they never answer their phone! 

 

Those were 'quick quote' rates up above. If I want the actual final quote I have to complete some Customs/Export information, including where the oven was manufactured. @ElsieD, do you see that info anywhere because I am not seeing it online!  🙂

 

And that's the other concern, @KennethT - customs, duty, tariffs, etc. No idea of what would happen with that. 😒

 

[FauxPas]

8 minutes ago, FauxPas said:

And that's the other concern, @KennethT - customs, duty, tariffs, etc. No idea of what would happen with that. 😒

 

 

I tried China just to see what it said and it gave me a big warning that pre-manufactured products imported to the US but made in China may be subject to very high tariffs and I should consider using Canada Post. But I think the same tariffs could apply, they would just be charged after rather than upfront, maybe? 

 

Using Vietnam gave no such warning.  🙂

 

Edited 2 hours ago by FauxPas (log)

[ElsieD]

31 minutes ago, FauxPas said:

 

 

I very much doubt if it would include residential pick-up. And even drop off is not that easy in our little town, no real UPS office only a drop-off at The Laundry (laundromat, ha). And they have very limited hours. And from prior experience, they never answer their phone! 

 

Those were 'quick quote' rates up above. If I want the actual final quote I have to complete some Customs/Export information, including where the oven was manufactured. @ElsieD, do you see that info anywhere because I am not seeing it online!  🙂

 

And that's the other concern, @KennethT - customs, duty, tariffs, etc. No idea of what would happen with that. 😒

 

It is made in China.

[KennethT]

21 minutes ago, FauxPas said:

 

I tried China just to see what it said and it gave me a big warning that pre-manufactured products imported to the US but made in China may be subject to very high tariffs and I should consider using Canada Post. But I think the same tariffs could apply, they would just be charged after rather than upfront, maybe? 

 

Using Vietnam gave no such warning.  🙂

 

The tariff rules have been changing by the week here lately.  A month ago, China had over a 100% duty, now it's like 30%.

 

As far as I know, the tariff has been converted since it was already imported into Canada.  So the origin is now Canada - it shouldn't matter where it was originally made - it is being shipped from Canada to the US.  When I used my UPS portal, they just wanted to know where it was shipping from to calculate duty, they didn't ask where it was actually made.  And my UPS portal told me that (when using a cost of $300) that there was no duty as it had too low of a value.

 

The only time it matters where it was made is if it isn't actually being imported into Canada yet - if it's being shipped to the US via Canada, but doesn't stop and go through customs in Canada and actually enter Canada.  But if it's being purchased in a Canadian store, then it has been converted, so the country of origin would be Canada, as far as I know.

[ElsieD]

If @KennethT would like, i can call Customs  Monday to find out what the duty, if any, would be.

[KennethT]

Just now, ElsieD said:

If @KennethT would like, i can call Customs  Monday to find out what the duty, if any, would be.

I hate to trouble you to do that.  I checked using my UPS portal (through work) and all they asked was where it was being shipped from - they didn't care where it was originally manufactured.  According to my UPS portal, they said that at a value of $300, it was considered "duty type: 09, low value" and had no duty applied.

[ElsieD]

33 minutes ago, KennethT said:

I hate to trouble you to do that.  I checked using my UPS portal (through work) and all they asked was where it was being shipped from - they didn't care where it was originally manufactured.  According to my UPS portal, they said that at a value of $300, it was considered "duty type: 09, low value" and had no duty applied.

It's no bother.