I know nothing of this company , or
how it has managed to deal with this problem.
2 million units is quite a few
and w current digital tech
it seems possible the company is trying to
eliminate ' fraud '
Id think , a certain percentage of the 2 million
will never get a reply for the replacement
some time ago
there was the cuisinart blade recall .
very different sort of thing
I was pleasantly surprised
how easy it was for me to get
a replacement , and a replacement for
a spare blade I purchased
as one sharper than my day to day blade.
Im hoping your new unit arrives
w/o difficulties
