A Good Conciege

[lizziee]

I have found that a good concierge is "worth his weight in gold" and often chose a hotel based on its concierge. Is this a common practice? Do guests understand the value of a good concierge? Do guests ask for help in advance via e-mail or fax prior to arrival? Do guests ask for the impossible at the last minute? In your opinion, what is a "good" guest and a "bad" guest?

[hollywood]

Most Americans who travel frequently seem to have a rough sense of what to tip waiters and cab drivers. What are some guidelines for tipping a concierge?

[fresh_a]

Lizziee, thanks for the question.

Many people place great faith in the Concierge, and will choose their hotel accordingly. With me, I have even had clients change their hotel because I moved to another establishment.

I don't know if all guests understand the value of a good concierge, however most of them know how to use us to their advantage (!)

We get an avalanche of advance requests by phone, fax and e-mail. This requires two, full-time secretaries...