Ever try to cancel zagat.com?

[sickchangeup]

So I got an email from the Zagat Guide telling me that my subscription was about to auto-renew. I didn't even know I had one, although looking back on my statement from a year ago, I see the $24.95 fee there.

Well, needless to say, I want this to stop. I visit the website, login and look for the option to cancel (or not auto-renew). Not available. Instead there is a number. I call the number, but no one picks up. I get the option to speak to an operator, which I take. I tell her "Hi, I want to cancel my subscription", she says "hold" , then hangs up on me.

I call back - line is busy. I wait about 2-3 minutes, then try again. Again, no one picks up, so I chose the operator option. It rings for a long time this time, then someone picks up and hangs up without saying hello. I'm guessing they have caller ID?

So I try to call back - busy again. Currently waiting my 2-3 minutes before trying again.

[sickchangeup]

Same routine as before, but the operator picks up this time, then proceeds to transfer me right back to the number that I dialed initially which no one picks up obviously (ironically the recorded voice says I've reached the "corporate sales line"). My only option (unless I decide to chose the operator once more) appears to be to leave a voicemail and wait for them to get back to me.

[sickchangeup]

First call back and the system actually hangs up before the voicemail system kicks in. Calling right back once again get's me a busy tone.

Wait 2-3 minutes, call back and now I've left a voicemail. Due to their very considerate mail advising me I'm going to be auto-renewing if I don't do anything, I actually have a month left to get this done, so I'm pretty sure I'm good.

[Holly Moore]

Might be easier to call your credit card company, explain, and ask them to disallow any Zagat charges.

Wonder if Zagat has a rating for Zagat company service?

[BrentKulman]

I canceled my subscription without any problem, although I did so about six months ago.

[sickchangeup]

I canceled my subscription without any problem, although I did so about six months ago.

←

Yeah, hopefully I just called at the wrong time :-)

[Steve R.]

Might be easier to call your credit card company, explain, and ask them to disallow any Zagat charges.

Wonder if Zagat has a rating for Zagat company service?

←

My suggestion exactly. Explain that you've been trying to cancel the impending charge without success and tell the card company to not allow the charge.

[prasantrin]

On the Zagat boards, they say:

Please call 1-800-540-9609 or 212-404-6477. In addition you may also contact customer service by clicking Ask a Question in the help section.

I'd go the "ask a question" route.

Edited August 3, 2009 by prasantrin (log)

[sickchangeup]

Might be easier to call your credit card company, explain, and ask them to disallow any Zagat charges.

Wonder if Zagat has a rating for Zagat company service?

←

My suggestion exactly. Explain that you've been trying to cancel the impending charge without success and tell the card company to not allow the charge.

←

Well, I just started. If it's still this way in a week or two (which I really doubt), then yeah I may consider it.

[sickchangeup]

For sake of completeness, I am now off! They called today and all taken care of.