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paulraphael

paulraphael

From what I gather, aging with an espresso machine is just hard work. Breville has great customer service, but once the thing is out of warranty, it may be difficult to find parts. They're all proprietary.

 

If you go with an E61 machine, you have the promise of eternal life (high-quality, industry-standard parts that will be available forever). But people tell me it can be almost impossible to get service. There are so few people in this country who know how to work on these things, they're perpetually backed up, and they give priority to restaurants and cafés who have service contracts.

 

My friend's Profitec machine has been out of service for over a year while he waits for an opening from the one guy in the midwest who works on them. His wife has started to go down youtube rabbit holes and attempted to replace parts, with very mixed results. 

 

Edited to add: this all stacks up in the Breville's favor, if you want to be completely rational about it. You can probably replace the thing for the price of overhauling an E61. 

paulraphael

paulraphael

From what I gather, aging with an espresso machine is just hard work. Breville has great customer service, but once the thing is out of warranty, it may be difficult to find parts. They're all proprietary.

 

If you go with an E61 machine, you have the promise of eternal life (high-quality, industry-standard parts that will be available forever). But people tell me it can be almost impossible to get service. There are so few people in this country who know how to work on these things, they're perpetually backed up, and they give priority to restaurants and cafés who have service contracts.

 

My friend's Profitec machine has been out of service for over a year while he waits for an opening from the one guy in the midwest who works on them. His wife has started to go down youtube rabbit holes and attempted to replace parts, with very mixed results. 

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