16 hours ago, weedy said:But, with respect, you're making up those numbers.
Of course I'm making up those numbers. What I'm not making up is how big the diminishing returns are on increasing reliability. Making something twice as reliable typically costs more than twice the price—if you're dealing with something that's pretty reliable in the first place (no major, obvious flaws, etc..).
Would I pay more for a 10% failure rate instead of a 40% failure rate? No, I wouldn't buy the stupid product. A 10% failure rate (over a few years of normal use) is unacceptable and would probably be unsustainable for the company. These are made up numbers, too. I would be surprised if the failure rate has been much more than 1%, not counting their initial manufacturing run. If they've sold tens of thousands of them, that would account for hundreds of pissed customers.
No one runs to the internet to trumpet that their immersion circulator didn't break today. When things fail, owners get vocal.
