@ElsieD no it doesn't take 14 minutes. But it might take you 6 to 8 depending on the bread. And since that is what i was use to with my previous toaster oven, I'm okay with that.
Cheap grocery store bread toasts quickly but my homemade bread usually takes 6 or 7 minutes to reach the colour I like.
As for how shiny my removeable tray is, I must confess that itsn't. And I have never noticed a difference in how long it takes for my bread to toast.