Difficulty with Shipping Molds

[Jim D.]

I made the mistake of finding a mold I really liked and got that feeling that it was something I had to have.  It is made by Greyas, a company perhaps best known for its affiliation with Luis Amado.  I have one set of Greyas molds from Chef Rubber and another from Bakedeco (that one a Luis Amado mold) that are well made and sturdy, but nobody in the U.S. or Canada appears to carry the one I now want (which is a larger version of the one from Chef Rubber).  I had seen reports from many chocolatiers that Greyas is not strong in customer support, but others said they had no difficulty with shipping at all.  In any event I forged ahead and bought a substantial quantity of the new mold.  I received an automated acknowledgement of the order and later an email (possibly also automated) from someone who said he is an owner of Greyas inviting me to reply, so I did and asked when my order would ship.  There was no answer, and, in spite of trying to reach the company via many routes, I have had no further information.

 

So in desperation I ask if there happens to be someone out there who would have more ideas on how to proceed.  I don't want to have to cancel the order and have my credit card company get my money back because I really want the mold, but I also don't want to lose the money.

 

Below is the object of my desire.  It is rated at 16g, a size I like for making bonbons of several layers, and I think the pillow effect on top may make it unmold more successfully than flat squares.

 

[Kerry Beal]

Talk to Luis Amando - I'm sure he'll help you.