My first box had a broken bag but I just poured the beans back into the bag. I realize that it would be more annoying if it were more than one bag that broke and they got all mixed up, but I admit that it's not something I would ever bother with replacing.
I'd just pour a cocktail and get to sortin'.
I do drink, tho. It helps with shelling too, just FYI.
ETA: I do realize the value to a business of feedback.