I posted in March about having my APO replaced due to a leak. The replacement which arrived mid-March does not heat to the set temperature or properly display the correct internal temperature. I contacted Anova support and as directed, I jumped through the trouble shooting hoops, none of which made a difference. I want to return the oven for a refund. I was told that since the original order was in November on 2021 I do not qualify for a refund but they will send a replacement. I have requested the issue be escalated to someone that can authorize a refund as I have had the new oven only about 60 days. I loved the APO when it was working properly. I did not love it enough to repeatedly go through the hassle of wrestling it back into a box and driving to the UPS store, waiting for then unpacking a new one and getting it set up .
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I posted in March about having my APO replaced due to a leak. The replacement which arrived mid-March does not heat to the temperature or properly display the correct internal temperature. I contacted Anova support and as directed, I jumped through the trouble shooting hoops, none of which made a difference. I want to return the oven for a refund. I was told that since the original order was in November on 2021 I do not qualify for a refund but they will send a replacement. I have requested the issue be escalated to someone that can authorize a refund as I have had the new oven only about 60 days. I loved the APO when it was working properly. I did not love it enough to repeatedly go through the hassle of wrestling it back into a box and driving to the UPS store, waiting for then unpacking a new one and getting it set up .
