Opentable Reservation not Honored

[canadian-eh]

Visited Montreal last weekend and booked a table for 3 several weeks before. It was at a very popular bistro for 630pm.

Arrived at the appointed time and the maitre d' advised I had booked a table for 2 and they could not seat my party. We left and went elsewhere.

I did not bother to print the confirming email for 3 and take it with me (the Opentable app showed the "current" 2).

Forwarded the confirming email to Opentable and they acknowledged the error and would investigate. Received a token points credit.

I suspect the restaurant just want the revenue from a full table of 4 rather than 3.

Is this happening in other areas, just Montreal or just to out of towners?

I am not posting the restaurant's name at this point, awaiting some explanation from them via Opentable.

[Mark Donnelly]

Why bother? I wouldn't waste time on this. Vote with your feet. Plenty of good restaurants in Montreal.

[Porthos]

While I have no direct experience with Opentable I am obsessive about always having my copy of any form of a reservation. That said I am indeed sorry that you were treated so shabbily.

[maydd]

I see they allow you to rate an establishment on Opentable - maybe a tiny sting in the hindquarters will cause some discomfort...

[SylviaLovegren]

I see they allow you to rate an establishment on Opentable - maybe a tiny sting in the hindquarters will cause some discomfort...

Isn't that what the ratings are for -- to let other users know problems or joys?

[rotuts]

wonder if OT gets an explanation from the Restaurant.

[canadian-eh]

No explanation from Opentable, just 1000 points.

Restaurant just emailed and offered a free glass of wine if i came again.

Not possible to rate on opentable system (as all traces of the reservation are removed), but i can do here, tripadvisor, yelp, urbanspoon etc.

[Porthos]

Restaurant just emailed and offered a free glass of wine if i came again.

A free glass of wine would not begin to entice me to try again.

[rlibkind]

It seems unclear from your post (unless I misread something) whether the problem originated with the restaurant or Open Table. So in any rating comment, I would keep that in mind.

[rotuts]

what does 1000 points get you?

for a glass of Ch. Petrus '45 ?

[canadian-eh]

from opentable, 1000 points = $13.

neither restaurant or opentable has told me who reduced party from 3 to 2. i certainly did not. opentable showed 2 in app at the time (now removed). there must be an audit trail of changes.

is this a creative way of insuring a full four top on a busy night?

the only positive was being able to get a table at another bistro across street where all 3 of us had an excellent meal.

the restaurant's offer of a glass of wine is beyond disappointing.

[OliverB]

I'd think this was a glitch somewhere. Might be a good idea to call a restaurant ahead of time to confirm next time? I've never used open table, but tend to confirm by phone with airlines and car rental etc. Especially around busy travel times.

[SylviaLovegren]

Restaurant just emailed and offered a free glass of wine if i came again.

A free glass of wine would not begin to entice me to try again.

It would entice me to be quite p.o.'d.