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Amazing customer service from scale manufacturer

abadoozy

By abadoozy
in Kitchen Consumer

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abadoozy

abadoozy

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I've got an EatSmart Nutrition scale from these guys, and have used it daily for a couple years now. I really rely on this thing as I'm diabetic, and accurate carb counts make my life a lot easier. Of course, it's also a really great all around kitchen scale as well - I also have a pretty pricey (> $150 when I bought it) Soehnle scale, and they both measure extremely accurately. (I use the EatSmart scale for grams and the Soehnle for pounds/ounces)

I've noticed it's been flaky the past week or so. It won't tare correctly, even after I put new batteries in. Just sitting on the counter it flashes from 0 to 37 grams to -57 to 200. Obviously, something is wrong.

I shot an email off to them, asking if there was anything I should try in order to fix it. I pretty much reconciled myself to having to buy a new one.

But no. I got an email back from the VP, asking for my mailing address so he could send me a brand new scale.

Holy crap! Did I mention it was 2 years old, with daily use? I can't recommend this scale enough, even before the great product support. Nice to see a company that stands behind its products.

Alex

Alex

Posted
Posted

Hey, nice to see a Yooper on eGullet!

"There is no sincerer love than the love of food."  -George Bernard Shaw, Man and Superman, Act 1

 

"Imagine all the food you have eaten in your life and consider that you are simply some of that food, rearranged."  -Max Tegmark, physicist

 

Gene Weingarten, writing in the Washington Post about online news stories and the accompanying readers' comments: "I basically like 'comments,' though they can seem a little jarring: spit-flecked rants that are appended to a product that at least tries for a measure of objectivity and dignity. It's as though when you order a sirloin steak, it comes with a side of maggots."

 

A king can stand people's fighting, but he can't last long if people start thinking. -Will Rogers, humorist

abadoozy

abadoozy

Posted
  • Topic Starter
Posted

Hey, nice to see a Yooper on eGullet!

Yeah! We have food up here, even stuff other than pasties and whitefish! :biggrin:

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