FrancisFrancis Espresso Machine Issue

[camigo]

Greetings, I have been greatly enjoying the FrancisFrancis X5 given to me as a birthday present last year. I just had the unfortunate experience of my trusty machine literally raising its lid; the clock blew out as well as one of the indicator bulbs(which I still can't find). The entire steel top/casing has lifted up which save for the screws and bolts which held it (finally in place) might have come out completely. I had just switched the machine to the steam milk setting and had stepped out onto my deck and hadn't been out there longer than 30 seconds when this happened (so I heard a big "bang" and immediately came in, switching off the machine and unplugging it before I fully appreciated what had happened)...

In the last few weeks, I have noticed that when I steam milk, the machine has gotten a bit noisier, obviously with heating up sounds but this was an utter surprise.

I just wanted to see if anyone else has had this experience. I've written FrancisFrancis' customer service department.

thank you

[Beto]

Greetings, I have been greatly enjoying the FrancisFrancis X5 given to me as a birthday present last year. I just had the unfortunate experience of my trusty machine literally raising its lid; the clock blew out as well as one of the indicator bulbs(which I still can't find). The entire steel top/casing has lifted up which save for the screws and bolts which held it (finally in place) might have come out completely.  I had just switched the machine to the steam milk setting and had stepped out onto my deck and hadn't been out there longer than 30 seconds when this happened (so I heard a big "bang" and immediately came in, switching off the machine and unplugging it before I fully appreciated what had happened)...

In the last few weeks, I have noticed that when I steam milk, the machine has gotten a bit noisier, obviously with heating up sounds but this was an utter surprise.

I just wanted to see if anyone else has had this experience. I've written FrancisFrancis' customer service department.

thank you

←

You might want to check out Coffeegeek. I'm sure that someone there has had a similar experience.

Good luck!

[BeJam]

Wow. I've had an X5 for about four years now and have never had any "major" problems like yours. But, I've found that FrancisFrancis/ILLY customer service not very consistent. You should contact their service company who I found to be very helpful and accessible. However, my machine was way out of warranty when I had to replace the boiler so I had to deal with them directly and they me if they wanted my business. But I would bet an email or phone call asking them what happened would be satisfying initially.

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