getting back to the original topic, i really don't think it's a restaurant's concern if someone is late because they're at a board meeting or sick. that's just the way it is. these places are very busy. if you can't hack it, stand in line somewhere else. i can assure everyone that i've *rushed* to babbo on several occasions because i've been late and understood, as most people do, that they'd release the table if the party wasn't there within 15 minutes. the issue of the restaurant not responding to a letter is completely separate. although, i didn't read the contents of that particular letter, so i can't really judge.