Difficulty with Shipping Molds

[Jim D.]

I made the mistake of finding a mold I really liked and got that feeling that it was something I had to have.  It is made by Greyas, a company perhaps best known for its affiliation with Luis Amado.  I have one set of Greyas molds from Chef Rubber and another from Bakedeco (that one a Luis Amado mold) that are well made and sturdy, but nobody in the U.S. or Canada appears to carry the one I now want (which is a larger version of the one from Chef Rubber).  I had seen reports from many chocolatiers that Greyas is not strong in customer support, but others said they had no difficulty with shipping at all.  In any event I forged ahead and bought a substantial quantity of the new mold.  I received an automated acknowledgement of the order and later an email (possibly also automated) from someone who said he is an owner of Greyas inviting me to reply, so I did and asked when my order would ship.  There was no answer, and, in spite of trying to reach the company via many routes, I have had no further information.

 

So in desperation I ask if there happens to be someone out there who would have more ideas on how to proceed.  I don't want to have to cancel the order and have my credit card company get my money back because I really want the mold, but I also don't want to lose the money.

 

Below is the object of my desire.  It is rated at 16g, a size I like for making bonbons of several layers, and I think the pillow effect on top may make it unmold more successfully than flat squares.

 

[Kerry Beal]

Talk to Luis Amando - I'm sure he'll help you. 

[Jim D.]

50 minutes ago, Kerry Beal said:

Talk to Luis Amando - I'm sure he'll help you. 

 

I had that idea earlier today and sent him a message on Facebook but haven't heard anything back yet.  On another forum someone who had this same issue with Greyas said he contacted "someone famous in the world of chocolate, who is friends with owner" and the molds came.  I think the someone is Luis.  Unfortunately I don't know Luis personally.

 

[Kerry Beal]

8 hours ago, Jim D. said:

 

I had that idea earlier today and sent him a message on Facebook but haven't heard anything back yet.  On another forum someone who had this same issue with Greyas said he contacted "someone famous in the world of chocolate, who is friends with owner" and the molds came.  I think the someone is Luis.  Unfortunately I don't know Luis personally.

 

I'll connect you both through e-mail.