I remember a night at the broiler station where a steak was returned as “Not being done correctly.” When I asked the server what she meant by that she had to recheck with the client, they wanted the steak Med. Rare, I looked at the steak probed the temp and in fact it was Med. Rare. What the person had wanted was MEDIUM. But this was after several go arounds. Sometimes it is communication that is at fault. In this case it was training! Servers have to be able to do more than take orders. In this case one mans Med. Rare was not matching with what the patron wanted. Though I can tell horror stories about people that asked for one thing and had something totally wrong in mind, creative interpretations, “how it was done at X.” Eggs Benedict with cheese sauce comes to mind. Though I hate to use the “Perception is reality.” Card, in some cases it does seem to fit. Rather than argue over Med. Rare Vs. Medium, just tell me what the person wants. In the case of the guy ordering mussels in white sauce and complaining that there was no red (Bell) pepper in it. Try and make him happy. Though I will admit that there is a small but vocal contingent that will try to see what they can get away with. But I think professional freeloaders and related morons are fodder for another thread.