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Chris Ward

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About Chris Ward

  • Birthday 10/23/1960

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    https://eatsleepcookschool.wordpress.com

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  • Location
    South of France

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  1. Flour

    Hi Dan, sorry for not replying sooner. I use the NAVARRE brand flour from Lidl. It's half the price of the premium brands in other supermarkets here, and is just as good; it's 'Type 45', which has the correct amount of gluten in it for doing patisserie. I buy most of my ingredients in Lidl, in fact. They're cheaper than other supermarkets and, frankly, I love that they have one type of (good) flour, one brand of sugar and so on - I'm not confronted with 20 kinds of flour/sugar when all I want to do is bake some madeleines! Their butter is good too.
  2. What the kitchen thinks about you.

    My point is that cooks, by and large, prepare equally excellent food for all their customers, whether their customers care about them or not.
  3. What the kitchen thinks about you.

    How many cooks prepare food for customers who Just Don't Care what goes on in the kitchen? All of them.
  4. What the kitchen thinks about you.

    Every kitchen I ever worked in was always full of cooks moaning about the customers and yet still sending out beautifully prepared and presented food. What's hard to accept as a cook is that you ruin your health, your relationships and your finances for what turn out to be a bunch of hungry, ungrateful people who can't even tell the time and work out the consequences of their actions. I'm not sure what attitude I should have had in the above story: be delighted that 8 covers turn up at literally the last minute and order as if they owned the place? Sure the owner/maitre d'hotel could have explained the situation to them. But equally how much common sense does it take to go into any business 3 minutes before closing time and exploit the staff's good will for two hours? You don't have to answer that, I know the answer; my first wife was a travel agent and regularly had clients walk into the office 1 minute before closing and expect an hour's worth of advice.Same in restaurants. People are Entitled and think that service industry people should be happy to be exploited. Tip your waitress. Try the veal. I'm here all week until 10 pm, then the kitchen is closed.
  5. What the kitchen thinks about you.

    I did, nearly 7 years ago. But through health reasons, not because of anything else. I loved cooking and still do, didn't mind the hours nor only mixing with other cooks (which wasn't what I did anyway).
  6. The Quintessential eG Kitchen Tips/Trucs

    The French also call this "legumes à la greque", no idea why. Also handy shields when fighting off dragons.
  7. What the kitchen thinks about you.

    Oh don't get me wrong, I'm complaining about everyone. I hate 'em all!
  8. What the kitchen thinks about you.

    Ha! He's the OWNER. He doesn't have to do anything apart from shout orders. cf: Chef 2014.
  9. Cooks are, by and large, not People Persons. Waiters, sure, they like people well enough to be able to look them in the eye, smile and not laugh when you ask stupid questions. Cooks, mostly, can't do that. They want to shoulder-barge you out of the way so they can get to peeling the potatoes or gutting the fish or dressing their plate. What they want is to make you some nice food, for you to enjoy it, and then for you to go home. What they don’t want is for you to tell them how they should have written the menu. That you’d like the beef but with the sauce from the lamb. And the vegetables you think should be served with the fish. And on the side, please. Put the sauce on the side. In a pretty little pot. So I can dip my fries in it. Because now that you think about it you’d prefer fries to mashed potato. Even though there are no fries anywhere on the menu. Can you not read? Was it not clear on the menu? You won’t like the rosemary jus with the beef, and the steamed spinach isn’t suitable for the beef or the lamb. And we don't have a deep-fat frier. And then you ordered your beef rare but send it back because it’s not cooked enough. Cooks want you to arrive at the beginning of service. Come at 7, if that’s when the restaurant opens. 8 at the latest. 9 if you must, but order quickly. If it says that last orders are at 9:30 pm, don’t turn up at 9.29 and expect the kitchen to love you for your custom. Expect them to grunt and moan and whinge about your lack of consideration. And if you do turn up one minute before the end of service, don't hum and haw over your order and not be able to decide. And don't, whatever you do, order the tasting menu if you arrive so late. Of course, most people won't know about any of this wailing and gnashing of teeth that goes on in the kitchen; that's why restaurants employ waiters. But certainly in restaurants where staff work limited hours for very low wages - see my earlier article on this topic - if you stop the kitchen getting out by, say, 10pm when their wages finish, they won't be happy with you. What you won't get is the mythical spitting-in-your-food treatment; I have never, ever witnessed this in all my years cooking. And you won't get lower quality food than someone who treated the kitchen with respect - cooks live to serve good food, period. But there will be a few people more in the world who don't like you very much. The example I always quote is from Christmas, 2009. The restaurant where I was working was closing on Christmas Eve after the lunch service for three days. Chef had already left to go on his Christmas vacation, so there was just me and the dishwasher to do the lunch service. Which, as we'd told the owner repeatedly, would not be worth doing; most French people do NOT go out to eat lunch on Christmas Eve. So we hadn't stocked the kitchen with anything fresh, the 'Menu du jour' was what was left in the fridges together with anything interesting we could find in the freezers. The salad of the day was bamboo shoots from a can, mostly. We did three covers, clients leaving the hotel (which was also closing for three days) as soon as we opened at midday. Then we did nothing; we cleaned the kitchen, changed the oil in the fryer, cleaned again and stood around, the two of us moaning about how stupid it was to open on Christmas Eve. Until 1.27pm, when I saw two cars pull into the car park behind the hotel and eight - eight! - people get out and walk towards the restaurant. I called the Maitre d'hotel and warned him that we didn't have any food, certainly not enough for eight people and, anyway, it was closing time. Unfortunately the restaurant owner caught the arrivals at the door, welcomed them and seated them and gave them the à la carte menu, from which they ordered liberally. Foie gras, pigeon, bull steaks, fish. Starters, puddings, wines, everything. I listened to the order in dismay as the owner read it out and told him, flat out, that we didn't have two thirds of the dishes he'd allowed the clients to order and that, in any case, it was now 1.45 pm. But he insisted we serve them, that we defrost everything necessary and serve the group who, it turned out, were old friends of his from his previous workplace whom he'd invited over for lunch. 'Invited' in French means that you don't pay. So we ended up working one and a half hours unpaid overtime on Christmas Eve to serve a group who weren't even paying for their meal. And yes, I hated them but yes, I did cook perfect meals for them. Complaining all the time. Cooks like to complain.
  10. I see an increasing tendency in the UK, especially in larger cities, for restaurants (bistro/brasserie types, not gastronomic ones) to open all day from breakfast (6-7am) through to midnight, with continuous service. They do breakfast, brunch, lunch, afternoon tea, dinner, supper, after-theatre and everything in between. They have two brigades which work, say, 6am-3pm and 3pm-midnight. Each shift gets a good part of the day off, no one works more than 8 hours a day, the restaurant makes more business and staff are, in general, happier. Seems like a good solution to me for those restaurants which have the capacity and footfall to support such an idea.
  11. The Quintessential eG Kitchen Tips/Trucs

    Quick tip: To cover or not to cover a saucepan? I got into a conversation the other day about warming plates. Nowadays it's automatic and I always do it. Before I cooked professionally, it was pretty rare - special occasions only, and then only if I remembered. Something else that mystified me was: When should you put a lid on saucepans? When boiling potatoes? When making soup? When browning onions for soup? When making stew? And if so, why? Or why not? In fact, all it takes is a little common sense, like so much in cooking. If you're heating things up to cook them - boiling potatoes, making soup - then put the lid on. It reduces the cooking time and reduces the energy you need. If you're trying to colour something, or reduce it down - caramelising onions for soup, or thickening a sauce - then leave the lid off to let the steam out. If you keep the lid on then, duh, it won't reduce.
  12. Right, because nothing encourages devotion more than a bit more than minimum wage, right?
  13. I opened two restaurants. One I lasted two days, the next three weeks. Both small 'family run' restaurants where the family was essentially the keen amateur cook owner with a laundry list of their favourite dishes which absolutely HAVE to be on the menu because all my friends love it when I cook it for them. The second one really pushed me over when, even though we only had a plancha/flat top grill for cooking on (because the double pizza oven was permanently full of slabs of granite for customers to have on their tables to do their own cooking on) insisted on us offering double-thick cotes de boeuf, which I think are T-bones in the US - the meat-on beef ribs which normally take 15-30 minutes to cook in an oven. And which were impossible to cook on the grill. Good grief.
  14. End of service in most French restaurants is 1330 or 1400 for lunch, 2130 or 2200 for dinner. After that, and between lunch and dinner service, your only choices are fast food joints like KFC and McDo or supermarket sandwiches. In cities there are some brasseries that do continuous service 1200-2400, but not many.
  15. A while ago, someone complained about restaurants around where I live - rural France - not being open on Monday evenings. So I had a rant, as follows: OK, I have an interest in this topic, a very personal one. There are two points to be made here with regard to restaurants. 1. It is not economically feasible to open a restaurant around here 7 days a week, 52 weeks a year. There aren't enough customers. Jamie Oliver could open a restaurant on the top of Ben Nevis and people would still queue out of the door for middling Italian food. 2. The 'Midi' outlook on life is this: The winner isn't the person who dies with the most money - the winner is the one who's had the most fun on the way. So, 1: It costs, roughly, €2 000 a month to employ a minimum-wage cook or waiter in a restaurant, working 39 hours. A service lasts, at a minimum, 5 hours in the morning and 4 hours in the evening, i.e. 9 hours a day minus two half-hour breaks, for an 8 hour day which starts at 9 am and finishes at 10 pm with an afternoon 4 hour break. If you want to have that person work longer hours, it costs 1.25 - 1.5 times as much per hour for overtime, and they can't work more than 48 hours normally anyway in a week. Restaurant owners juggle their staff to try to employ them, without overtime, for the most profitable services during the week. As very few French people want to eat out on Sunday evenings and at all on Mondays, they often close then since these services will attract the least customers. Some open Monday lunchtimes if in town centres but not all, so staff sometimes manage to get 1.5 continuous days off with another half day to be taken at some other point in the week. If a restaurant were to open on a Monday evening with a single cook and a single waiter, they would need to take, roughly, €275 just to break even. Say, 10 covers eating the €20 menu with half a bottle of wine per person. Perhaps not difficult in the centre of Nimes or Montpellier but not easy where many English people live, i.e. the middle of bloody nowhere. But this assumes that the restaurant can manage to exist with just one cook and one waiter, who can each do 10 services a week. How about the other, more profitable services in the week? Someone has to work those services too. And it also assumes that no one ever needs to have a holiday, since the restaurant is open 7 days a week, 52 weeks a year. So in fact you need at least two waiters and two cooks to stay open all the time, i.e. €8 000 a month in staff wages which, using the third/third/third overheads/ingredients/staff standard restaurant calculation means you need to earn €24 000 a month just to break even. The last restaurant I worked in was in a 75-bedroom hotel where the owner was happy if the restaurant simply broke even, since it attracted people to come and stay in the much more profitable rooms. There were only three of us in the kitchen there doing up to 130 covers per service - and, if it was a service when someone was on a day off or sick, well, too bad you did it à deux including the washing up. How do restaurants manage to sell you a three-course meal for €12 or €14 as that restaurant where I worked did? By having three cooks in the kitchen who love their profession so much they're happy to work for less than minimum wage, effectively, by doing several hours unpaid overtime just so people don't have to reach into their pockets for an extra few euros. There is a knock-on effect to all this; if you work all year on minimum wage, you get a bonus at tax time from the Government equal to about a month's wages. You also get about €240 a month housing benefit. Roughly another 4 months' wages per year from the taxpayers who don't want to pay more for their meals, thanks very much. That money has been very useful for those odd occasions when I've needed to feed my children. 2. What's the point in earning all the money you can possibly get if you never enjoy it? I used to be like that, spent my life flying around the world and never seeing my family, never swimming in the pool in my lovely home in the South of France which I could only pay for by flying around the world working. I know several restaurateurs who work out how much money they need to earn to live on throughout the year and, when they've earned it, simply close for the winter. The add-on cost of staying open through the winter, especially on Monday evenings, is ridiculous. Even more expensive than the summer, in fact, since you need to heat your restaurant in winter. And local people don't have the habit of eating out in winter/on Mondays because the restaurants aren't open because people don't eat out....it's a vicious circle all right. I do feel strongly about this, as may be obvious. It's not reasonable to expect small countryside restaurants to be open all day, every day. Do the math yourselves the next time you're eating a slap-up feed for €14 and then leave a good tip when you've finished - and send your thanks back to the kitchen too.
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