I must agree its down to the restaurant to make a bad situation good again.When you screw up, be honest about it. This happened tonight.... Table of 4 starters away...3 scallops ( 2 no bacon) 1 mackerel...i have just picked up the scallops, when i see phill plating the mackerel....overcooked to buggery So i ask phill," why are you sending shit out to our customers? ", while i reach into the fish fridge and get 2 more fillets under the grill quick smart. This is a quick dish to cook, but there is still a minute or 2 before its ready.I served the rest of the table, and told the guy having the mackerel what just went on.He 's fine and dandy about it, and actually feels he's getting better service.When the mackerel arrives its spot on, moist , shiny and lovely.Everyone is happy, apart from phill.He learns that its better to have a small delay and send it out once, than to send out shit and fuck up a whole service.Honesty wins everytime.