I’m on Long Island in NY
Polyscience is their own company- they also make the sous Vide circulators. They’re now a division of Breville.
Interestingly after being insistent the supervisor spoke with a tech person and he recommended putting a degreaser on the seal bar supports that are getting stuck in the up position. He said to put Dawn or Palmolive dish detergent on and let it sit I overnight and then wash off with hot water. I always thought that area was supposed to stay dry but that’s what they recommended.
I would have thought it needed a lubricant like WD40 or the line but they said no lubricant but a degreasing. So we’ll see.
what they said is that when it seals the seal bar supports should lift up and then slip back down, but mine are getting stuck in the up position.
Very frustrating because even if it’s a simple mechanical problem they charge the same fee.
I love having the machine but in reality maybe run it an hour or so total a month, so it prob has 20 hours or so of use.
Ugh- degreasing didn’t make a difference. Their tech people won’t even talk to you; had to elicit the help of a supervisor who acted as an intermediary, and their follow-up advice was to send it in for repair. Polyscience certainly isn’t a user friendly company.
