Bialleti Mokka express

[Woods]

I have a 12 c Bialetti Moka coffee pot with a broken handle. I contacted Bialetti about how to replace it as it is not intuitive. There is a pin that goes through the handle and that the lid hinges on. I am informed that the handle does not come predrilled so I have to try to drill a precise pin hole in the metal base. Is it me, or does this seem like poor customer service?

Edited July 21, 2006 by Woods (log)

[gfron1]

I guess it depends on what you asked them. I've had nothing but superior service from them. Did you ask if you could send it back for a replacement? Also, I as a retailer would have immediately taken it back from you no questions asked, and dealt with Bialetti personally, so you might try that if you bought locally. Good luck.