35 minutes ago, Maison Rustique said:
@liuzhou, if you can believe it, the life insurance company we had (I am now done with them except for some tax info they owe me), would only use snail mail for any correspondence. They wouldn't provide info via phone or email and do not have a customer website. I spent the better of 7 months making daily or semi-weekly phone calls to them and racing out to my mailbox looking for info. I asked them when they were going to move into the current century. Also, my husband's credit card companies mostly want to correspond via mail. Crazy, considering these are major banks.
I can believe it. I'm currently in dispute with the British Government's Pensions office, because they point-blank refuse to accept any communication from me In China by any means other than mail. Mail is almost extinct here and none of their letters have ever arrived. So, they stopped paying my pension because I didn't reply to a letter that never arrived. Fortunately, it's not my only income but they don't know that.
I get the impression they hope I've died to save them a quid or two.
I must say the staff I have managed to communicate with by expensive phone calls seem to agree with me how ridiculous it is but are powerless.
Most post offices here have closed or converted to post office banks, only offering banking services. Everything is delivered by private courier companies. Must be that communism!
/endrant
