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Tim6

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Posts posted by Tim6

  1. ... which is why I generally march right back to the kitchen and talk to the chef directly, bypassing the server completely, if there's a problem with my food that's kitchen-based. (If the server gets my order wrong, I take it up with him/her, but if it's something like I order a steak Medium Rare and it comes Well, I'm going to the kitchen.) It normally shocks the kitchen staff sufficiently that the problem is dealt with, either by replacing the offending meal or discounting on the bill.

    Disagree completely with you. You're out of order 'marching' into the kitchen. It's the waiters responsibility to deal with the guest; they are the link between the kitchen and if an issue arises it should be the front of house you discuss it with. Successfully dealing with it is what's worth the tip.

  2. I think its taken seriously mostly in the high end places, where a member of staff can be stationed in the caferterie or similar, their main responsibility being the teas and coffees. It depends of staffing levels and pricing, because once you get a table ordering 5 different types of tea (which all take different times to brew, different amount of leaves etc...) it gets a bit complicated.

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