for the people who think that this woman was totally out of line, can i ask: what if you had a loved one who died 9/11 (and i'm sure some egulletters did), and it was 9/18 let's say, and someone next to you was making "jumping out of the WTC" jokes in a normal speaking voice, and it was suspected that your brother jumped from the 103rd floor, are you saying that you wouldn't feel compelled to say something, or in the very least you can't see how this woman might have been?