18 hours ago, Kerry Beal said:I think I recall having that issue initially and it was a matter of making sure every part was in it's place if that makes sense.
I managed to reach Jimmy at Premier. He sent a diagram (see below) showing how the parts are supposed to be attached (note that the splash guard goes between the roller holder and the stirring mechanism). I took a video of me trying to attach the knob that holds everything together, and it appears I may have a defective part. It's always comforting to know one is not totally crazy.
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