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  1. After a quick exchange with support, they're sending a fedex label so I can get it exchanged. I think it was Breville support, and the exchange was very quick and positive. A great customer service experience, turning something I was genuinely concerned about into a non-issue. I have a followup email with them asking if the potential issue is resolved, or if there are best-practices to avoid this in the future.
  2. I don't know enough about this to say whether high temperature silicon on top of smoldering insulation is a good idea. Top of my head, if it's a crimp connector, heat cycling probably expanded it or somesuch. You'd have to pull the whole thing, solder (Or some equivalent for high temperature application), and then seal it with something heat proof. Not an electrician, so take all of this with a grain of salt. Personally, I'm going to wait to see what Polyscience says.
  3. Still waiting on a polyscience response. That said: http://www.williams-sonoma.com/products/polyscience-sous-vide-professional-creative-series/?pkey=e%7Cpolyscience%7C2%7Cbest%7C4294967106%7C1%7C24%7C%7C2&cm_src=PRODUCTSEARCH||Category-_-Electrics-_-NoMerchRules#reviews Top review, same failed charred electronics. I don't think that's Foodman's review. Amazon has 1 failure complaint, but more about warranty service with no details. There was also a review claiming a fire was started by their unit. They did however still give it 2 stars. Not a clue what you have to do to get 1 s
  4. I like the look of the precision unit. Any thoughts to longevity or if it's repairable?
  5. Sorry, yes it's the heater connection. No moisture or corrosion, like the other pics. The unit doesn't actually run power to the heater or pump if the water is low. You flip it on, it runs a system check, and if the water is low, it won't power up the pump or heater at all. Any drop in water level and it shuts off immediately. Still, that might be the case. It does emit smoke and melt the adjacent wired though when it starts to run, even in a correct environment. If it's just an overheated connecter, replacing the melted stuff with high temp silicon might work. Still doesn't seem like no
  6. Okay i emailed polyscience. Hopefully I hear from them next week. From what i can tell, that kind of burnt wiring is bad news. Like catch on fire bad news. That insulation looks like it overheats, melts/chars, and then shorts out. Not sure if that would start a fire in some cases. Anyone know if this is more prevalent than just these 2 units?
  7. My polyscience creative appears to be unusable after ~ 15 months. Turning on emits a tiny puff of smoke which smells like burning. It turns on and runs, but common sense dictates that I don't use it. I paid the full 499 for this ~15-18 months ago. Very light use. Very unhappy, especially considering that there's no repair route for this unit. Addendum: Opened it up to see if it had the same problem. The connector to the pump is charred, just like the images posted earlier. I've attached. Hopefully it picked up enough detail, but that connector is charred (flaking), and the wire
  8. I also bought the creative. First rate device so far.
  9. I'm interested in this unit, but I really want to know what they mean when they say 2-3 times a week. Is it just to keep this from cannibalizing the professional series? Or did they seriously skimp on something?
  10. We've had some interesting results. Picked up a sidekic a few months ago, loving it so far. Paired with a foodsaver which use most of the time, or a i just do the water evac sealing thing with ziploc. Big wins - Modified Chicken tikka - http://www.seriouseats.com/recipes/2012/06/chicken-tikka-masala-for-the-grill-recipe.html We used cut up boneless skinless chicken breasts. Mixed them in the marinade, replaced any garlic with garlic powder/granulated garlic, cooked for ~2-3 hours at 143, then mixed them with the sauce. Bigger chunks work better since that marinade is very salty. Once cooked
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