Dear D90, Thank you for taking the time to let me know of your experience. As you may know, I take all customer feedback seriously as it is the only way for us as managers to really know where improvement lies in the training and developing of our staff. I am very disturbed by your accounts of the night, and would like to apologize for failing to deliver the proper level of service that we are trying to achieve in this restaurant. Our goal is to ensure you have a fantastic evening, and that clearly did not happen. I have officially discussed your concerns with the server and he is deeply regretful of his poor service and extends his personal apologies also. I am holding a general staff meeting this weekend and will be discussing the issues that you have brought to my attention. Please let me know when you decide to come back to NU. You can reach me directly at 604-646-4668 or via email at leonard@whatisnu.com. P.S. I have re-imbursed your onion tart to your credit card. I look forward to hearing from you. Leonard NU GM