Merritt

If the problem truely lies with the wait staff, then withholding tip is the best way to send a message. If, however, the fault lies in the kitchen and/or management; the best, most potent message one can send is to not frequent the place and spread the word to prevent others from suffering the same fate. How you determine where to lay the blame is another topic for discussion.

Can you recomend a specific model? I was on their website and I found quite a lot to choose from. I am interested in small amount roasting...roast the day-before for the next day, etc. Thanks in adavance for any help.