My name is B. Young; I'm the production manager at Balthazar Bakery in Englewood. I'm very sorry to read that Joanne was treated rudely in our shop. Health Department inspections are stressful even for businesses that are fastidious about cleanliness and food safety, as we are, and Joanne's question must have elicited some of that tension from my colleague. She was quite right to ask about our "Conditional" rating, as the standards upheld by the Health Department are the proper concern of all our customers. To Joanne I apologize on behalf of all the bakers of Balthazar. Before July 9th, we had never received a visit from the Englewood Health Department. (We received a satisfactory rating from the State of New Jersey Department of Health in January 2001, shortly after we established our production bakery in Englewood.) The "Conditional" rating is the placard the health department assigns during the two-week or so period between their initial visit and their return to see that you have complied with their recommendations. We received our "Satisfactory" placard on July 30th. In the meantime, we took steps to correct the problems noted by the inspectors. For instance, I've ordered a curtain-door to cover our large rolling door, so that even when we are receiving deliveries, there will be a barrier to prevent flies entering the bakery. We've also installed a small display refrigerator in our retail shop so we can keep cool a few of our tarts that the inspectors worried would be prone to spoilage, although we sell everything the day it is made, and have never had a problem with the tarts going bad. We've also repaired broken tile in our dishroom and installed new screens in a few windows. At Balthazar we practice a traditional craftsmanship informed by generations of practice. Our commitment to the highest ideals of quality and customer service inform everything we do. We don't dump preservatives or chemical stablizers into our baked goods; we don't buy prepared mixes or liquid pasteurized eggs; we don't suffocate our work in plastic bags. Any of these shortcuts would be welcomed by health departments, which focus their concern on preventing food-borne illness. But mass-produced chemical-laden bread can lead to illness of a different kind, to my way of thinking, and we hope to offer an alternative to our customers, whose pleasure and nourishment is our foremost priority. If anyone would like more information about our health department inspections, I will be pleased to open our files for your review. B. Young wyoung@balthazarbakery.com