Glad to have found this forum, and would like to ask re the large Smart Oven: 1. To have BB&B apply a 20 percent off coupon to Breville, is it a matter of being lucky with the manager you speak to? Or is the exclusion ignored more than enforced? 2. Not sure how widespread the problem with a burnt-out LCD is, but I've seen a number of posts in various forums saying it died just after the warranty expired. For an extra measure of protection, would it be a good idea to use a surge suppressor that could control small and large voltage spikes?