Well, I've arranged for a return with anova. They've agreed to waive return shipping costs (don't know why that had to be a special exemption) but won't refund me the initial shipping. Overall, I have to say I'm disappointed with my experience. I took a chance on a relatively new and upcoming product, spent time troubleshooting it, and when it turns out to be defective, I'm out the shipping costs? I offered to send anova videos of the issues I was having and comparing it to the polyscience creative. If you rally want to build a customer base, why is the message, buy our product and if it doesn't work, you're out at least $20-$40?