I was made to think about this on Valentines day this year. We went to a great organis restaurant, which was more of an informal family run affair with great local produce served simply etc... They are a fairly new outfit, and i think had panicked a bit about the large volume, and there were a few things that weren't spot on, but the menu was £30 a head for four courses, coffee and all the usual bits and bobs, which was absolutely worth it for the food. The couple next to us sat and moaned about absolutely everything. The temperature of the food, the service was too fast or too slow, they could smell smoke from the bar in the next room, they were at the wrong table, the Tournedos Rossini was delivered too soon after the pre main course bloody mary soup, the coffee was the wrong temperature. What got me was that they only mentioned one thing to the staff, which was the quality of her main course. They didn't ask for it to be taken back and done again, they just kicked up a fuss and then sat moaning to each other to the point where i had to ask them to stop because it was ruining my meal. If you're at a top restaurant and want to complain then complain and get the food redelivered, but don't get dellusions of grandeur and sit moaning for no reason everywhere you go because it doesn't live up to your last meal at Le Manoir! Rant Over!