Of course I don't know the full situation here (ie, how much was charged, etc) but I have had a discussion about no-shows with two maitre d's of Michelin starred restaurants in London, so I guess I see it from both sides of the fence. I would think that a certain degree of common sense needs to prevail in these situations. I find as a regular customer in a number of eateries there is never any problem - they know you, they know you're going to turn up, they don't want to lose you as a regular customer by applying a charge to you. But increasingly there is a really outrageously selfish habit going around where people will book up more than one venue in advance, but of course only turn up to one of them, depending upon their whim on the day. By having a credit card number, at least they have some kind of assurance. One of the worst cases I've heard of is when a restaurant reviewer for a national rag had a freebie meal offered by a Michelin starred restaurant at his convenience and simply didn't turn up. The restaurant has no comeback. One less cover available for a real paying customer. The rest of us end up paying. In addition, third parties who call up on behalf of customers are also notoriously unreliable, AMEX being the worst, with hotels coming in a close second. The restaurant has to make an educated guess from experience as to the no-show rate on a given sitting and I would guess that there is probably little difference between this and the rife over-booking you have on aeroplanes. Also worth considering is that the restaurant in question will figure out how many staff it will need on a given day, and so these no-shows mean that there is a cost associated with it. Either that cost goes on a credit card guarantee or it is soaked up in higher menu prices for the customers who actually _do_ show. One of the maitre d's I spoke to explained that much as they would love to have a policy asking for credit cards, it had a downside effect in that people feel offended at having to provide these details, and will sometimes not make a reservation if they have to provide these details. Perhaps these same people who are 'offended' are the very same who are booking up two or three different places. FWIW, I have never failed to make a restaurant reservation myself. I have had two instances where the booking was placed on the wrong date by the restaurant themselves. I turn up, no reservation showing for me on that day, despite booking earlier on the same day! Then I get a call two weeks or a month later asking if I'm going to turn up. I always call if I am going to be late (over 15 minutes). It's a common courtesy IMHO. Despite this I would have hoped that common sense could be applied to any credit card pre-booking policy. If you booked at 2pm and then cancelled at 3pm, common sense would suggest to me that their should be no charge. After all, any charge under these circumstances is only going to alienate the customer. Cheers, Howard