As a frequent lurker on this board, I am amazed at the level of praise and criticism that Ray's receives. Frankly, I just don't see the customer service criticisms. Seriously, how hard is it to remember to call during a two hour period, four times a week? And, if the fact that tables are expected to be out within 90 minutes is explained beforehand - why is anyone complaining? As the departed Dr.Thompson would say, "buy the ticket, take the ride". Last Sunday I went to Ray's with six others to celebrate a friend's birthday. Mr. Landrum seated us, checked to see that our meals were cooked as requested, and was gracious enough to provide plates and spoons for a horrible Giant carrot cake that our friend's S.O. brought (I would have preferred the Pie). The Onion soup was fantastic, the Hanger Steak cooked to a perfectly charred medium rare, and the Zinfandel recommendation (by Mr. Landrum) was right on. We arrived at 6:00 - and were back on Capitol Hill by 8:00. Never felt rushed at all. Ray's is a class operation, run the way it's owner sees fit. All customers are made aware of the quirks - so what's the big deal.