I purchased the Sous Vide Supreme directly from the manufacturer. Their customer service couldn't be better! I noticed a puddle underneath mine while doing a 52 hour short rib cook, emailed customer service and they shipped a new one to me the next day. I just cooked some scrambled eggs with boursin cheese (delicious!) and realized that my first machine probably had an inaccurate thermostat. The new one gets much warmer. I had thought that my ribs cooked at 133 in the first one were a bit rare. I didn't check the first one with a thermometer; next time I use the new one, I probably will. I also saw that Costco.com has a demi package now (online only). $350 with the Sous Vide vacuum sealer, extra bags and Doug's book, including shipping and handling. I am going to try Michael Ruhlman's Sous Vide Pastrami next....
