In the last restaurant I ran (in Guatemala) we served black angus meats (NY Strip and Ribeye). If a guest ordered the NY strip well done, the waiters were trained to offer the ribeye as the flavor and tenderness held up much better than the NY Strip. This training helped our waiters avoid embarassing moments with the guests and often most guests took the advice of the waiters and switched to the ribeye. If a guest insisted on the NY strip well done a member of manangement spoke with the guest (very nice and politlely) regarding the drop in quality of the meat being cooked well done. The guests that wound up ordering a NY strip well done wound up enjoying it their way. As management, we may not have agreed with them but in the end our guest left happy and that was our goal.