Greetings, I have been greatly enjoying the FrancisFrancis X5 given to me as a birthday present last year. I just had the unfortunate experience of my trusty machine literally raising its lid; the clock blew out as well as one of the indicator bulbs(which I still can't find). The entire steel top/casing has lifted up which save for the screws and bolts which held it (finally in place) might have come out completely. I had just switched the machine to the steam milk setting and had stepped out onto my deck and hadn't been out there longer than 30 seconds when this happened (so I heard a big "bang" and immediately came in, switching off the machine and unplugging it before I fully appreciated what had happened)... In the last few weeks, I have noticed that when I steam milk, the machine has gotten a bit noisier, obviously with heating up sounds but this was an utter surprise. I just wanted to see if anyone else has had this experience. I've written FrancisFrancis' customer service department. thank you
