As all of us in the industry are aware, the purpose of the autograt is to ensure that after all the guests in the group have chipped in their share, the server ends up actually getting a fair gratuity. The reasons are: If a server has a table of 20, it is highly likely that this is the only table that the server will be serving for their shift, so essentially your table has a private waiter. Without an automatic gratuity, the server's entire night is at the mercy of the very likely event that guests incorrectly calculate what they owe + tax + grat, and when the bill barely gets covered in the end, they must rely on the chance that someone will notice. Can you imagine serving 20 people for 2.5 to 3 hours and making $20 on a $500 cheque? You wouldn't be very happy when the other servers in the room with regular sections are walking home with $150. So it basically functions as a tool to 1. ensure a fair grat and 2. it takes the responsibility from the guest to calculate the grat. Not that I agree with 20% as a number, however............... ← Thanks, McTee. And even being outside of the industry, I did understand that purpose, and I do sympathize. And that group effect still surprises me every time - even when I'm dining out with a very intelligent, fairly mathematical bunch, it always seems that someone undercalculates, and sometimes it falls to me to top it up (since I'll be part of the smaller group of people totalling everything up to make sure we have enough). I don't really have trouble with the 15%, and have had that happen many times, and thankfully, the service has always warranted at least that. But I'm dreading the day when it doesn't measure up. Best group dining service I've had recently was Steamworks, where they gave us all individual bills, and it worked out beautifully (with the 15% added). I still stand by my comments though. If I do not get service that deserves 20% (in this case, it's for groups as small as 6 people! In a space that used to be like a cafeteria?!), then I find it offensive to have that on my bill automatically, and you can say that if the service is subpar, you can have a discussion with the manager about it, and not pay it, but I find that kind of confrontation very distasteful, and it would ruin my evening to be forced into engaging in that. So, knowing ahead of time that there is that high of an autograt would be enough for me to choose not to dine at that establishment in case they suck. And ideally from a consumer point of view, I would still prefer some sort of system of tip suggestion, even with groups. For example, have the 15% and 20% totals worked out, but present it as a separate piece of paper rather than as a seemingly mandatory "service fee." It's just a philosophical matter for me. I would still wind up tipping 15 or 20%. This will probably never happen, but if a restaurant did that instead of the autograt or "service fee", I would definitely prefer that restaurant for group outtings purely from a philosophical standpoint (and you can be sure that I'd total everything up and make sure that the servers were rewarded for good service). Anyhow, I know it's unlikely to happen, as the autograt is so standard now. Oh well. No harm in throwing it out there. Oh, how IS the service at LK, btw? (as I try to steer back on topic... ) Nancy