FINALLY went to BLT Burger for the first time last night. I think the burger preparations have changed somewhat since most of the discussion in this thread. I went with the Classic Burger with American Cheese and BLT Sauce instead of the default mayo, mustard, and ketchup. I also had an order of fries. I was thoroughly impressed with the burger. I love a big juicy "restaurant" style burger, but I have a particular affection for fast food style burgers and this was an outstanding example. The patty is just thin enough to be in the fast food style, in harmony with the fixings rather than hogging the spotlight as a "restaurant" style burger should. It was cooked right to medium rare as I requested and had good beefy flavor. The lettuce and tomato are high quality as is to be expected given the price tag and BLT moniker; the red onion is thinly shaved, on the mark; and the BLT Sauce is a very good thousand island like spread. To my tastes, a fast food style burger typically cannot approach perfection without some sort of thousand island like special sauce so my requested substitution scored major points. The fries, however, are a big problem. They are neither good nor as advertised. Although the menu claims them to be hand cut it is impossible for me to believe this is so. They are instead the variety that have coating on the outside, like you'd find at Burger King. Coated fries are a huge, huge pet peeve of mine. I simply hate them and (maybe I'm being closed minded about this) cannot understand why anyone likes them. To me, a french fry is all about the crisp golden exterior (and a fluffy interior) of the POTATO , not the crisp exterior of some other starchy substance. I think it is extremely misguided to serve this type of fry and it reeks of shortcuts (I'm guessing that they require less attention). I'm appalled that a place with LT's name would resort to this; heck, I'm appalled when a diner does. And this is leaving aside the fact that the menu advertises hand cut fries. Glancing at some older photos on Flickr, it appears that they once served truly hand cut fries but have since changed. I have no problem if they want to serve frozen fries or something else, but coated fries are simply criminal.