Greetings, Having been on both sides of the tips for 30yrs "treat others how you want to be treated" I have found the key to being a hit with one's guest , is to determine how to treat them as THEY want to be treated. When I'm on my game, I try and "mirror" the client. If there non-verbal, I try and keep my chat to a minimum. If there up and giddy, I do the same..... NLP, "neuro-linguistic programming " is form of training usually offered to higher end sales, but should/could be considered by industry pro's Grats, We in the industry do lot to screw up the grats system. We often over tip when we are out. Setting a poor example (Pavlov's Dog) I have worked 10 rest. over 30 yrs, I have yet to hear a server who got a poor tip say.."what happened here, what can I learn from this..." They just start cursing the client. As mentioned before, here in Canada , servers are on stand-by to any other career. Up until a few ago, I always tipped 15-20% , ...... One night 6/7 yrs ago, out for dinner with my wife......food was great , service was completely off....I just snapped, left No Tip I had a cold sweet, I can't believe how nervous I was.... I left a large note on the back of the receipt...... I don't think I slept that night, it was bizarre... From that day, after having broke my cherry....I do it regularly, always leaving a note. Recently, out with friends, food great, service just OK, left 10% to the servers, and snuck 15% to the chef and kitchen staff...... Again, had cold sweet, but it just felt right...... Peter