Looks like I need to set the record straight. We here at Great Lakes Gourmet are very upfront about our pricing. We have a actual price list we give out. Granted, some items on the price list are "old" now due to the Euro, Chocolate pricing, and Vanilla pricing. We are working on a new updated price list. However, we do not have special clients with special pricing. We do have clients that buy in volume. Yes then there is a price break for those that are willing and able to meet the volumes. People that do business with us KNOW that we do not play games with them. What you see is what you get. For example, if someone orders product A and we happen to be out of product A then we will call you back and let you know we have product B. We will NOT send you product B without your knowledge. We will not SHORT you either. If we can not fill your order totaly then we will call you and let you know so you can hopefully find it elsewhere. Tom and I personally hate it when we are shorted from our suppliers. Now for as to how we get products to you....we ship everything UPS. WHY?? With in our UPS zone most shipments get to the client with in ONE day. Eventualy we are going to put a truck on the road for local deliveries. In conclusion I have known Tom Chaput for 20 years. He hired me at the Lansing Hilton(The last Playboy Club in America). I am proud to be able to call him my friend. He was the Executive Chef, I became his Purchasing Agent. Tom has always been honorable and true to his word. Tom is involved with the ACF for most of his adult life. He has earned many awards in that time. Education was always his main focus. This is how the M.S.U. Chocolate Party Benifit came into being. 15 years of hard work. It is an excellent venue for Exec Chefs, Pastry Chefs and Students to learn, exchange ideas, network, and have a good time. Also it supports one of the oldest Museums in the country. opps...one more thing..... I AM NOT A SALESMAN!!