We stayed an ate at Bras on late September 2012 and I can hardly believe that what it is supposed to be a three Michelin starred restaurant showed such lack of care and professionalism in its service. I fully coincide with Dave Hatfield review made just two posts before mine. The sommelier, while visible attending the rest of the guests through the entire meal, only approached us at the beginning of the menu and simply dissapeared and ignored our table for the rest of the meal. The 'cold' service was really a succession of unfortunate mistakes: glasses remained unfulfilled for several minutes (on occasions for five or more minutes), the serviettes and knives though dirty remained unchanged for the entire meal (although they told you that the knive will remain unchanged, in order to keep some kind of Laguiole tradition, in one occasion I left the really dirty knive on the plate in order to be changed and the waitress simply took it and left it again on my side) and finally we repeatedly felt that our table was being neglected. The staff seems too young and too unexperienced. No effort was also made to translate the ingredients of the plates on spanish or english language. When we asked for a translation, the waiters only repeated for only one more time and on french language the name of the plate and just dissapeared. And the 'missing' sommelier is Argentinian, but as I said before he showed a great determination to just ignore us along the entire dinner (we still do not know why he adopted such attitude). My wife left half course and also, as me, two entire desserts and we still waiting some interest coming from the service or from the house about if something with our meal was going wrong or if something could be arranged. They simply removed the plates without any interest in knowing what was happening or why they remained partly or even completely untouched. In addition, the meal did not work well with me and I could not sleep for the entire night. The food, while good it was not in any way memorable. I only found to be really three Michelin food, the Gargouillou and (maybe) the lamb. Lack of flavor on several dishes. Huge.., extreme disappointment with the desserts. Even the final ice creams were lacking flavor! When we were finally leaving the restaurant, we approached the 'missing' sommelier and told him that the dinner did not meet our expectations. He showed a great indifference towards our opinion, as if our disappointment had really no interest for him or for the house. Regretably, almost two months after the visit I can hardly believe what we experienced at Bras. It is just unbelievable!. We have eaten in so many three Michelin stars restaurants to know that no remote comparision (exceptuating the prices) can be established between any of them (Arzak, Sant Pau, the Fat Duck, el Bulli, etc.) and Bras. We took the long tasting menu, called Balade, that cost 191 per person without wine.
