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hershel's

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Everything posted by hershel's

  1. Vadouvan, I sincerely thank you for your observations and comments. They are right on target. We have discussed the issues with the cutting boards, and countertops with the staff. Although keeping the meats in the juices they are cooking in would be most effect it at times is not always practical, though I would prefer to use that route. The main reason is at this time we are not physically able to, and we are still experimenting with different cooking techniques. Unfortunately there is no perfect solution while hand carving your meats in a high volume environment, we will continue to listen to all suggestions and try and implement them. Today our Pastrami was rather good, but the corned beef was too lean, with too little fat content to give it the juicy good taste that I believe it needs to meet our expectations. Andy and I will concentrate on a better system, and hope you see improvements in our everyday operation in the near future. As the flower show is upon us we are awkwardly working on making sure we can minimize our ineptness, and give the masses of Flower Show goers a good view of what we have the potential to do. One again, feel free to let us know how we're doing, as we do respect and honor your opinions Steven Safern
  2. Bob, As we are closing out our first week here in the Market, I can honestly say that your comments and that of those other readers and visitors to our establishment have crossed all boundaries. I, may be my biggest critique, and am tougher than anyone else out there. I will strive to make sure our pastrami is of a higher quality, which at this point still needs a lot of work, as well as those carving having both the knowledge and ability to make a great sandwich for those that choose to eat it. I am as you may guess still a little disappointed also. That however does not mean I will be resting on my corned beef and rye. Our brisket and corned beef is very good and most of our salads will compare with the best of anyone else. I welcome you and your readers to give me feed back from time to time and keep us on our feet, because anyone who truly knows me knows that I will not be satisfied just being in the Terminal with such icons as exist there. I do take pride in every aspect of our business, and can only hope in 30 years from now I can be mentioned in the same breath as those who started before me. To everyone else out there feel free to stop by and tell us what you like and what you would like us to change. Maybe you have a suggestion that will help us serve you and all who come and visit in a better and more enjoyable experience. Thanks for all of your comments! Steven
  3. B]Hershel's East Side Deli [quote=rlibkind,Feb 22 2007, 03:45 PM My name is Steven Safern and has come across your blog this evening while going through my e-mails after an exhausting and enthralling week. I would like to tell all those who read this Blog about me as well as our thrust into the Reading Terminal Market. I am the first generation of a family of holocaust survivors from a small town in Poland called Dynow. My father Pincus and his brother were two of only a handful, who escaped the day the Nazi's came into their town took everyone who lived there (the majority of whom were orthodox Jews. My grand-parents owned a small "deli-market" in the town and were very religious. They had 9 Children including my father and his brother all killed that day in October 1939. My father who was born with polio only survived due to his brother Hershel's heroic act of selflessness. Hersh carried my father and hid himself in bushes on the outskirts of the town. And while hiding my father was shot by the German SS troops. Hersh carried him some 100 yards to where the Russian army took them in. In the time being everyone else in the town of Dynow was put into a Church in the center of town where they were all burned to death. Throughout the war the two survived on potatoes and water in Siberia. Miraculously when the war ended they were still alive. After coming to this country in 1946 both my father and his brother settled in New York City's Lower East Side. Hersh went to work at Katz's Deli and my dad would eventually move to Philly. In the 38 years at Katz's Hersh went from being behind the counter to running the restaurant for the Katz family and towards the end as a partner. When I was little we would travel up to NYC and sit all day in the Deli and I was just amazed at all the wonderful food and great atmosphere. From that moment on I too wanted to make people really enjoy the "Jewish" food experience I was raised on. To shorten the story a little, Hershel's East side Deli is the conglomeration of both myself and Andrew Wash who has not only been my college roommate but my best friend for over thirty years. Andy grew up in Brooklyn and came to Philadelphia and played football at Temple University in the mid 70's the glory years as a football team in Philadelphia. He owned his own restaurant for almost 10 years in Fairmount called the Aspen Street Tavern. He had a great following until his landlord forced him out by tripling his rent. Andy's passion is very similar to mine and we hope to bring to the Reading Terminal Market a Unique and hopefully new direction. We are not trying to compete with Famous, the Kibitz Room, or for that matter any other "Jewish" style deli. After three days in business at the Market, I would say that although we may have some warts now, peoples input like the one I am responding to will only make us better and that truly what it is about anyway. We want to give people who visit the Terminal the best product that we can. I am not particularly proud of the comments written here, but will acknowledge that when we are behind a glass sneeze guard with nothing to hide we really do need to do a better job. We will work as hard as we can to bring the absolute best product to Philly and would love to here whatever anyone has to say about us. Today and yesterday I personally asked every customer for their input. To my surprise there was not one negative comment. I only wish there were some as those as a new restaurant we need to make sure were doing the right thing. The Knishes will get better, the "stringy" Corned Beef was stringy due to a cutter not slicing the beef the right way and not because it was a sub par piece of meat, cutting lox the right way takes training and practice and we are working on both. I ask those that read this and write here to feel free to come to me or Andy as we welcome your comments both pro and con. We want so much to give everyone out there an amazing experience when they decide to choose our place to eat for breakfast, lunch or dinner. Also we are trying to do it as affordably as possible, just compare our prices with everyone else. If you want us to be successful and be able to serve the Terminal clientele delicious Jewish cuisine as much as I would like to, please let us know by stopping by, introduce yourself and tell us what you think. I don't have a problem with anyone’s comments, as long as they are constructive. It is easy to rip someone for doing a bad job, but don't judge us on our first couple of days. I've invested everything I have and then some on this Idea of Hershel's. We are going to be around a long time whether you want us to or not. Hopefully you will be with us and help us do better instead of telling everyone we’re no Katz or Famous, after all we never could be, nor could they be us. Comparisons given equal venues are ok but everyone has a choice where they eat and what they eat, and as far as I'm concerned The Terminal has some great venues that we are trying to be one of. I look forward to meeting all of you, and I thank you all your responses. Steven Safern
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