A question for all of you re: customer service.
Let's say that theoretically one was involved with a restaurant...
And that a customer claimed to have become sick after drinking a Cooper's Sparkling Ale in said restaurant ( a beer with a secondary fermentation in bottle).
(This is all theory mind)
This customer called to complain about having been violently ill after consuming 2 of these beers (and that they knew that the source of their illness was specifically from those beers).
The restaurant responded by calling the LCBO lab and filing a report on behalf of the customer.
The LCBO QSA department were extremely helpful and passed on a record of this report to the restaurant which they then passed on to the customer.
The customer was still not satisfied.
Where do you think a restaurant should go from here?
Your thoughts would be much appreciated.
Edited by Nondoctor, 29 June 2006 - 06:52 AM.