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I have one of the older caramel cutters with wooden handles that I got from Tomric. I called them because the handles are splitting and was told the company that made the cutter is out of business. They have a new cutter but say the spacers are different. The person on the phone kept telling me to use the website for all my questions. They were really no help at all. If I have to get a new cutter I'm not going through Tomric. 

If the spacers are different it's really going to screw my whole process up. I have expensive frames and everything lines up now. This is a big problem.

 

Has anyone found alternative handles? My first choice is to repair what I have.

Can anyone recommend a company that will actually help me find the right new cutter if I need one? 

Are the Savage cutters worth it?

 

Thank you in advance. I'm frustrated after that call. I was prepared to get a new cutter, the new one on the Tomric website, but they didn't seem interested in talking to me.

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checking the price of new stuff, methinks you could have plastic/nylon/HDPE handles turned and mounted for less money....

or even a DIY approach - split the wood handles completely, remount with epoxy, fill any voids with epoxy and sand smooth.

if you run this thru a machine washer, I'd recommend the HDPE route - wood and diswashers never ends well....

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Depending on where you live, if there is an Amish community nearby, they can make you new handles and mount them for you.

another option is a school that offers vo-tech training, they could turn a handle easily.  
and, if all else fails, remember, if duct tape won’t fix it, it’s not broken

i have a Savage cutter.  I’ve used it going on 25 years and it’s awesome

Edited by RobertM (log)
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8 hours ago, DJ Silverchild said:

I have one of the older caramel cutters with wooden handles that I got from Tomric. I called them because the handles are splitting and was told the company that made the cutter is out of business. They have a new cutter but say the spacers are different. The person on the phone kept telling me to use the website for all my questions. They were really no help at all. If I have to get a new cutter I'm not going through Tomric. 

If the spacers are different it's really going to screw my whole process up. I have expensive frames and everything lines up now. This is a big problem.

 

Has anyone found alternative handles? My first choice is to repair what I have.

Can anyone recommend a company that will actually help me find the right new cutter if I need one? 

Are the Savage cutters worth it?

 

Thank you in advance. I'm frustrated after that call. I was prepared to get a new cutter, the new one on the Tomric website, but they didn't seem interested in talking to me.

So the spacers are just washers - the correct combination of them will give you the correct distance between blades if that is the issue.  I have a couple of cutters with wooden handles at least one of which was from Tomric. I have fiddled the distance between the blades with washers for different purposes. 

 

I've never had any issues with Tomric but then I always go straight to Brian! 

 

Savage cutters are lovely - but pricy for sure.

 

 

 

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