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@rotuts Did any of your DHL emails have a tracking number?  If so,  go ahead and check that on the DHL site. 

Below is my complete tracking after delivery.  

I got that first "Confirmación de envío" email on Nov 2.

I got another email on Nov 5, that included a tracking # and said it would be delivered by the end of the day on Nov 7.   That was pretty unreasonable but it did eventually get here!

1519860332_Image11-29-18at4_15PM.thumb.jpg.0941065d16b3e2e30da5f4710da7698f.jpg

 

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3 hours ago, rotuts said:

I was supposed tp get my pans 

 

"by the end of the day "

 

today

 

looks dark ouside

 

so , Its the end of the day ?

 

so I called DHL

 

they have no idea where my order is.

 

" its on a plane ?"

 

well . what plane ?

 

" from Argentina ? "

 

when will I get my shipment , and why did you send me the email  " by the end of the day "

 

"  we will call you tomorrow "

 

C*R*A*P

 

no matter what DARTO does in the future

 

idiots they are.

 

Mine were supposed to come today also.  However I just received two emails that my package had cleared customs.

 

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My first one showed up more than a week later than they said it would. Even though we were home, the delivery guy dropped it off on the porch and slunk away without  a single knock on the door. The package was so badly mangled, I think he did not want to confront me. I have my doubts about DHL.

HC

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8 hours ago, HungryChris said:

My first one showed up more than a week later than they said it would. Even though we were home, the delivery guy dropped it off on the porch and slunk away without  a single knock on the door. The package was so badly mangled, I think he did not want to confront me. I have my doubts about DHL.

HC

 

I think that Darto needs lessons in packaging too

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 I just got this emaiol from Nicholas @ DARTO

 

""   

 

I hope this message finds you well. I am contacting you in regards to the tracking number referenced in the subject line above. I am so terribly sorry for the delays and inconveniences regarding this shipment. I have extended communication to my colleagues at the Miami facility to see what caused the delay and when we can expect to see movement with this shipment. I will follow-up with you no later than Monday before 5 PM your local time. If you have any questions please don’t hesitate to call the number provided below. Thanks for choosing DHL Express. 

 

Regards,

 

Nick Hancock

Research Specialist - Customer Care

 

DHL Express, USA

1910 W Rio Salado Pkwy

Tempe, AZ 85281

USA

 

Main: (877) 297-6031

Fax: 1-480-366-6911  ""

 

Il

 

 

Edited by rotuts (log)
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3 minutes ago, rotuts said:

 

 I just got this emaiol from Nicholas @ DARTO

 

 Well we can have faith that DHL do hire some well-qualified PR people!  That email really does hit all the right notes.  I will keep my fingers crossed for you that Nicholas actually comes through.

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Anna Nielsen aka "Anna N"

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Im sure Ill get the pans

 

hopefully not scared up

 

but i can fix that

 

its a shame that these pans , which I think are a bit special

 

suffer so in Transit.

 

last year i had two shipments

 

w not problems at all.

 

even two DARTO burlap sacks to boot !

Edited by rotuts (log)
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My DARTo's have arrived !

 

re-packed ( nicely ) by DHL

 

D1.thumb.jpg.2e634f7b8cfeeb529c64d7fe13823153.jpg

 

D2.thumb.jpg.3573c18a7e49e2a47bfa60bd24dc2d23.jpg

 

there are no significant scatches on any of the surfaces , in spite of the looks above.  they were loose in the box.  completely smooth so the lines are only in the finish. scuff marks with you will.

 

I couldn't find my original order , so I can't say what the above paella pan is.   there was no paperwork in the DHL box

 

the diameter of the pan  ( max , not counting the handles ) is 10 3/4 "  w handles 12 "   the internal diameter , i.e. the cooking surface is 9 "  about

 

that seems to make it :

 

D5.thumb.jpg.8c3850e4fcf2ad251a8d28c410cee6c3.jpg

 

what important is this :

 

D3.thumb.jpg.a88fe512400b4ae5d04d643c276a0fe2.jpg

 

and

 

D4.thumb.jpg.80b535225ad3c30bd814207b7a9af648.jpg

 

excuse the crumbs.

 

whatever this pan is , it fits perfectly in the CSO w the handles  turned 45 degrees.   its also 1 3/4 " deep so will work fine for Paella !

 

if you have a paella pan , and it fits like this in the CSO , is it the Paella # 27?

 

I thnk I found the old order , and the CSO pan is the # 27 paella

 

Edited by rotuts (log)
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39 minutes ago, rotuts said:

@JoNorvelleWalker

 

only paella ?  did you get a P-27 for a CSO ?

 

aren't they something

 

you actually got something that says DARTO on it !

 

mine was repacked  but well.

 

Clockwise from upper left: 27, 20, 25.

 

My order was repacked as well.  I believe they originally sent it in the paper bag.  The pans are going to need some cleaning up, but probably not tonight.  And probably not this week.  Looking forward to paella.

 

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