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I hope this message finds you well. I am contacting you in regards to the tracking number referenced in the subject line above. I am so terribly sorry for the delays and inconveniences regarding this shipment. I have extended communication to my colleagues at the Miami facility to see what caused the delay and when we can expect to see movement with this shipment. I will follow-up with you no later than Monday before 5 PM your local time. If you have any questions please don’t hesitate to call the number provided below. Thanks for choosing DHL Express. 

Regards,

Nick Hancock

Research Specialist - Customer Care

DHL Express, USA

1910 W Rio Salado Pkwy

Tempe, AZ 85281

USA

Main: (877) 297-6031

Fax: 1-480-366-6911  ""

Ill email him back and thank him for looking into this and mention its DHL's fault not DARTO

I have spoken with him twice on the phone.   a real gentleman.