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Congrats to Rancho Gordo!

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2 hours ago, Shelby said:

And, very excited to try the black caviar lentils.

 

I have made 2 recipes with the lentils that I can highly recommend.  The RG lentils seem quite fresh and cook up quickly.  If you want them somewhat firm for a salad or a dish that gets further cooking, I'd recommend to start tasting them at 20 min.  

The big winner in my book is this Olive Oil-Fried Lentils with Cherry Tomatoes and a Chile-Fried Egg from Alison Roman's cookbook Dining In.

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It brings together some really great flavors -sautéed garlic and shallots add flavor to the lentil and tomato mixture, red onions are marinated in lime juice and fish sauce and bring a fresh punch. The fried egg gets drizzled with chile oil and a sprinkle of cilantro and crunchy roast peanuts top everything off.  Here's a link to the recipe online via the Winston-Salem Journal. The site is likely to ask you to answer a survey but it seems innocuous and properly credits the author. 

The other day, for lunch, I had the Burrata & Basil Oil from Russell Norman's Polpo and it was also excellent. 

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This is a warm lentil and vegetable salad dressed with a mustard vinaigrette and topped with burrata and the basil oil. The dressed lentils alone are delicious and would make a great base for any sort of lentil bowl. 
Here's a link to a streamlined version, combining the basil into the dressing, on the Smitten Kitchen site.

 

 

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@blue_dolphin

 

thank you for the Rx's

 

hoping this will be the Rx thread for Dried Heriloom Beans and Ancient Grains !

 

my box comes tomorrow


Edited by rotuts (log)
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At work this evening I mentioned to a colleague that a bag of my bean club box arrived broken and spilled.  She said two bags of her bean club box arrived broken but she hadn't bothered to report it.  She assumed RG was trying to cram too much into the container.

 

I hope @rancho_gordo is reading this so the packaging will be improved in the future.

 

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my BC arrived completely intact

 

since no one else has mentioned the bean types in this distribution , I guess its a secret.

 

Im very pleased that there are black beans for the JP cuban black bean soup Rx  ( from JP celebrates or the web )

 

looking forward to the lentils ,

 

and the garbanzo's for some sort spanish garbanzo soup sort of thing w spanish chorizo and saffron and spanish smoked paprika

 

no ancient grains at lest in my box.    some mexican oregano and a ' puck ' of srtoneground chocolate 

 

"" Heirloom cacao , hand roasted on a clay comal , ground with canela and pilonciiio.

 

of course , that gives me something to look up :

 

https://en.wikipedia.org/wiki/Canella   w two L's

 

https://en.wikipedia.org/wiki/Panela

 

 

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2 minutes ago, rotuts said:

my BC arrived completely intact

 

since no one else has mentioned the bean types in this distribution , I guess its a secret.

 

Some Bean Club members over in the Facebook group get their knickers in a twist if someone mentions the contents before they receive their boxes and "spoils the surprise."  

Personally, I like to know what's coming so I can start think of recipes to cook but I didn't want to totally ruin any surprises over here!

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A secret for this is nice.

 

after all , you have three months to ' plan '  before you get another ' dose '

 

just saying.

 

Ive already planned out 3 of the 6 bags.,   now im up to 4 out of 6.

 

I also enjoyed the RG BC newsletter.   now im down to one bag that needs inspiration.

 

Ill try to mimic copy my favorite soup :   Campbell's Bean w Bacon soup 

 

it use Father's seasoning bacon.

 

just like that , all planned out !

 

of course you can take more time if you want !


Edited by rotuts (log)
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On 10/24/2018 at 11:49 PM, JoNorvelleWalker said:

At work this evening I mentioned to a colleague that a bag of my bean club box arrived broken and spilled.  She said two bags of her bean club box arrived broken but she hadn't bothered to report it.  She assumed RG was trying to cram too much into the container.

 

I hope @rancho_gordo is reading this so the packaging will be improved in the future.

 


I have to ask why on earth she didn't contact customer service and get a replacement? 
We have a full-time customer service staff available by phone or email,  but not eGullet! 
The problem was a new bagging machine, not cramming the boxes, for the record. 

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Visit beautiful Rancho Gordo!

Twitter @RanchoGordo

"How do you say 'Yum-o' in Swedish? Or is it Swiss? What do they speak in Switzerland?"- Rachel Ray

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43 minutes ago, rancho_gordo said:


I have to ask why on earth she didn't contact customer service and get a replacement? 
We have a full-time customer service staff available by phone or email,  but not eGullet! 
The problem was a new bagging machine, not cramming the boxes, for the record. 

 

I will ask her again when I see her.  She is not an eGullet person but she proselytizes your beans.

 

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1 hour ago, rancho_gordo said:


I have to ask why on earth she didn't contact customer service and get a replacement? 
We have a full-time customer service staff available by phone or email,  but not eGullet! 
The problem was a new bagging machine, not cramming the boxes, for the record. 

 

It's just not good business to find fault with the customer.

She probably has experience with poor customer service in past transactions elsewhere.

 I didn’t see her pointing fingers at you.

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She thought they were trying to fill the box too much; that seems like she thinks the problem was theirs? 

 

You can't fix a problem if you don't know about it and I would much rather a customer tell ME about a problem with my product than to tell everyone else online who can't help fix it!  I'd be frustrated too, as a business owner. 

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My first box had a broken bag but I just poured the beans back into the bag.  I realize that it would be more annoying if it were more than one bag that broke and they got all mixed up, but I admit that it's not something I would ever bother with replacing. 

 

I'd just pour a cocktail and get to sortin'.   

 

I do drink, tho.  It helps with shelling too, just FYI.  

 

ETA:  I do realize the value to a business of feedback.  


Edited by SLB (log)
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On 10/29/2018 at 5:14 PM, SLB said:

My first box had a broken bag but I just poured the beans back into the bag.  I realize that it would be more annoying if it were more than one bag that broke and they got all mixed up, but I admit that it's not something I would ever bother with replacing. 

 

I'd just pour a cocktail and get to sortin'.   

 

I do drink, tho.  It helps with shelling too, just FYI.  

 

ETA:  I do realize the value to a business of feedback.  

 


That's what I'd do but she paid retail for a premium product and she deserves them to be perfect. 
And there were some cases of two bags bursting, making them mixed. That would be a drag to separate them. 

The hard part, as a modern business owner, is I've insisted on keeping customer service in-house. They're well-trained and frankly, delightful and I hate to say it but they sometimes make better beans than I do. We have a toll free number and an email. But people want their customer service via Facebook, Instagram and I even had someone ask for a return via Twitter. It's exhausting and inefficient. I don't come to eG often and when I do, it's really more as a fellow food enthusiast. I get excited about some of what we're doing but I'm careful not to sell or cross a line. Sorry if it came off too strong. 

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Visit beautiful Rancho Gordo!

Twitter @RanchoGordo

"How do you say 'Yum-o' in Swedish? Or is it Swiss? What do they speak in Switzerland?"- Rachel Ray

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Supplier/packaging providers can be an issue.  I kept getting irritated when the paper bag handles at Trader Joees couldn't support even a moderate content. I finally mentioned it and the supervisor told me they had switched suppliers but were taking care of it. I should have said something sooner.

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6 hours ago, rancho_gordo said:

but she paid retail for a premium product and she deserves them to be perfect. 

 

I agree that a paying customer deserves to receive what they purchased in good order, and it's great that your team is committed to effective response. 

 

For me, it's just going to be less irritating to go ahead and sort them than to wait for another box to get across the country. 

 

I guess if it keeps happening I might get more irritated, and conceivably incorporate an expectation of busted bags in my thinking about my orders.  Which I concede would probably be a bit of a deterrent.   

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On 10/31/2018 at 4:10 PM, rancho_gordo said:


That's what I'd do but she paid retail for a premium product and she deserves them to be perfect. 
And there were some cases of two bags bursting, making them mixed. That would be a drag to separate them. 

 

As another bean club member with a burst bag, I appreciate this response -- but as someone who's followed RG for years, I'm also so appreciative of the quality you provide at a reasonable price. And asking you to spend money to ship another bag of beans when I could just pour them off into a Ziploc just seemed silly. 

 

This did remind me to email your customer service about the recurring subscription notifications -- for us East Coast people, the subscription renewal reminder went out at about 9:30pm and the shipment was billed at 4:45am. So I woke up in the morning to both the "click here to modify your subscription" email and the confirmation that my order had shipped! I wasn't planning on cancelling, but...

 

 

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I can't imagine the nightmares businesses these days have w " SocialMedia '

 

I not a SM user , but that's for other reasons.

 

Ive retired from what was my calling.  and have met w various students of mine

 

and had a nice lunch or two.

 

one Snark-ey remark on ServiceWhatEver  is next to impossible to reverse

 

even when its a load of BS.

 

and that's not including , Fake BS , set up by competitors  etc

 

Indeed , in the NYTimes and WSJ  there have been long well written articles about

 

the extraordinary scams , fake reviews , etc on Goliath  AKA Amazon , that channel large and significant

 

amount of money to bottom feeders etc.  I find this so interesting , but its the times w live in.

 

So I congratulate RanchoGordo

 

for not just an exceptional collection of products

 

but for doing their best to keep true to their goals.

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YES YES YES!  I just signed up and got my neighbors a gift subscription too :)  Thank  you for the heads up @Rotuts!  So excited to join

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